Presented by Helpshift
Consumers want messaging-based customer service channels. Companies that transition from voice- and email-based customer support see a 25 percent greater annual growth in revenue — plus an 8.6 percent increase in average profit margin per customer.
For customers, it’s the convenience of using the channel they use most in their daily lives. For agents, it’s the opportunity to work at a higher level on more complex issues while messaging takes care of routine tasks.
And it doesn’t take a team of developers and deep pockets to add messaging to your customer service channels.
It’s time to get customer service right. Read how right here.
Sponsored posts are content produced by a company that is either paying for the post or has a business relationship with VentureBeat, and they’re always clearly marked. Content produced by our editorial team is never influenced by advertisers or sponsors in any way. For more information, contact sales@venturebeat.com.
