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Joe Gagnon, Aspect Software
Guest Author

Joe Gagnon is Chief Customer Officer and GM of Aspect Software’s Cloud Solutions. For over 20 years he has studied the evolving relationship between companies and consumers and how content and customer interaction affects that relationship. He has worked with companies from Penn Foster, to IBM, Exit 41, and E&Y.
Here’s proof that workers want to relinquish their menial jobs to chatbots
Guest

Here’s proof that workers want to relinquish their menial jobs to chatbots

Joe Gagnon, Aspect Software August 1, 2017 12:15 PM
3 ways chatbots deliver ROI for customer service
Guest

3 ways chatbots deliver ROI for customer service

Joe Gagnon, Aspect Software October 18, 2016 12:10 PM
These chatbots failed so yours doesn’t have to
Guest

These chatbots failed so yours doesn’t have to

Joe Gagnon, Aspect Software June 19, 2016 2:18 PM

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