Ramon Icasiano is Chief Customer Officer at Pathlight, a Realtime Performance Management (RPM) platform that allows large, customer-facing teams to move faster than ever before. He’s an award-winning, 20+ year CX industry leader and visionary, whose experience spans many industries with well-known start-ups: Fintech (Earnin), Entertainment (Netflix), Mobile Gaming (Zynga), Telecommunications (Verizon), and various management consulting engagements. Now Ramon is applying his industry-tested skills and passion for helping companies grow at Pathlight. As one of Pathlight’s first customers, he saw Pathlight’s impact firsthand as it helped him build and scale a world-class CX organization at Earnin. As Chief Customer Officer, he will leverage Pathlight’s revolutionary platform to help customers build a leading CX strategy, culture, and technology stack.
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