The must have platform for today’s product manager to understand their customers and build better products

SAN FRANCISCO–(BUSINESS WIRE)–June 16, 2015–

UserVoice, the leading platform for data-driven product managers, today announced the launch of UserVoice 3.0. UserVoice 3.0 is a major expansion of the UserVoice Product Management Platform that enables product teams to collect, analyze, manage, and act on customer feedback across a wide variety of channels and build roadmaps that lead to better products, happier customers and more revenue. Specifically, UserVoice 3.0 brings a whole new suite of tools to help product managers prioritize roadmap decisions using data about customer preferences and individual traits.

“The Outlook team was looking for a new way to bring data and insights into product planning,” said Zohaib Ali, Senior Program Manager for Outlook at Microsoft. “We chose UserVoice 3.0 because it provides an integrated platform to collect, prioritize and act on customer feedback and helps our team make data-driven decisions.”

UserVoice 3.0’s core functionality, SmartVoteTM, eliminates internal ambiguity over the direction of the product roadmap by allowing teams to prioritize features and make decisions using statistically significant data related to customer demand, revenue and return on investment. Product teams can now test the best internally-generated ideas against user-submitted ones using a single question survey that engages even the most casual of users. The end result is a list of ideas and features prioritized by their impact to the business.

UserVoice 3.0 also offers an array of new capabilities to support the growing number of customers in mid-market and enterprise companies. These new features allow product teams to better manage and understand their data at scale. Customized Views and Notifications allow members of larger product teams to stay on top of their portion of the product without being overwhelmed by information only relevant to other groups. Advanced Trend Reporting gives product managers the ability to quickly bubble hot or trending ideas to the top of the discussion.

“UserVoice 3.0 simplifies the complex job of today’s enterprise product manager by consolidating the tools necessary to collect, prioritize and act on customer feedback in one single platform,” said Richard White, CEO and founder of UserVoice. “We’re transforming the art of product management into a science and this release demonstrates our commitment to building a platform that gives modern product teams the tools to make decisions based on data and not intuition.”

UserVoice 3.0 Key Benefits

Controlled Tests with SmartVoteTM

  • Create comparison tests that use statistical analysis to rank the end-user’s preference
  • Prioritize user-submitted and internally-generated product ideas with a single question survey
  • Determine feature importance for target end-user segments

Personalized Views and Notifications

  • Provide relevant content and catch critical end user activity
  • Review, manage, and respond to a greater number of ideas
  • Increase the signal-to-noise ratio for PMs in a team or more established product

Advanced Trend Reporting

  • Evaluate the relative importance of an idea quickly by comparing to past performers
  • Evaluate whether ideas and user concerns that have existed for a while are still relevant
  • Understand whether user desire for an idea or new feature is increasing or decreasing

Pricing for UserVoice 3.0 starts at $499 per month for companies with a single product and up to 10,000 end users. UserVoice is also offering early-stage products access to the Launch Program, which provides the key functionality of UserVoice 3.0 to companies looking to launch a new product and learn from customer feedback quickly.

More information on UserVoice 3.0 can be found at https://www.uservoice.com/product/product-management/.

About UserVoice

UserVoice makes Product Management & Customer Support Software to help companies build better products and support their users. Committed to transitioning product management from a dark art to a measured science, our all-in-one platform makes it easy for product teams to collect feedback, prioritize features, build data-driven roadmaps and nail product releases. For growing customer support teams, our helpdesk software delivers all the necessary tools with an incredible customer experience at scale so you can delight your customers. Join the more than 100,000 organizations-including Yahoo, Rackspace, Microsoft, Nokia, HootSuite, and Atlassian-that have found a better way to listen to their users’ voices.

For more information and to get started, visit uservoice.com.

Media Contact:
UserVoice
Abigail Murphy, 650-438-2311
abigail@uservoice.com

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