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How AI is transforming customer reviews into crucial business intelligence

10:00am PDT Tuesday, October 22nd, 2019

Getting a ton of customer reviews is great. But if you don't have a way to analyze them for patterns and trends, you're missing out on some business-changing data. Artificial intelligence now offers a fast, efficient, and cost-effective way to unlock insights from your reviews, highlighting trends and customer pains automatically. That means you can focus your time on solving customer issues instead of chasing them down, and learn what it takes to delight, surprise, and keep your customers coming back. Join this VB Live event to learn how AI, natural language processing, and machine learning can help you become more customer-focused, turn good feedback into great product, improve the areas that need your attention, uncover what really matter to your customers, and more. Registration is free! You'll learn: *How to find themes in your customer reviews so that you can fix the real pain points instead of putting "band-aids" on each unhappy customer *Steps to guide your business decisions around what your customers say they want, not what you think they want *The importance of addressing your most common negative issues first to see an immediate change in your customer satisfaction level *The concept of always improving your customer experience - searching for trends in your good reviews to turn them into great reviews Speakers: *Ramin Vatanparast, Chief Product Officer, TrustPilot More speakers coming soon!

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How desktop-as-a-service makes complex IT architecture simple

10:00am PDT Thursday, October 24th, 2019

As private and public clouds get less expensive, they’re expected to completely replace on-premises computing to make IT cheaper, easier to run, and more secure. But right now, most enterprises still have their feet in both worlds, using hybrid systems that are intended to make the lives of the CIO and the IT department easier. Unfortunately, the complexity often just adds additional cost and reduces business value. So how do you harness the power of a hybrid system, with any cloud provider? Desktop-as-a-service is a virtualized interface that makes the complexity of your software completely invisible to your users, and allow IT to spin up a desktop instance with one click. It’s a world where IT no less complex but a lot easier to use -- and your users far more productive. Learn more about how to address the complexity of your tech infrastructure and desktop-as-a-service when you join this VB Live event! Register for free now! In this webinar, you will discover: *The concept of desktop-as-a-service including how it works, what it is, and where to get it *How things have become complex, and how to measure complexity for your enterprise. *How to understand the business value of dealing with complexity Steps toward mapping out a course of action Speaker: Jon Eugenio, Principal Solutions Architect, Nutanix Xi Frame team

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How AI-powered search is boosting efficiency for the digital workplace

10:00am PDT Tuesday, October 29th, 2019

Your employees have a full spectrum of content and data both sourced within and external to the enterprise. It can be an overwhelming amount of information, easy to get lost in. And that can slow down the process of making profitable business decisions. AI-powered smart search is the key to harnessing that data. Machine learning can connect employees to the info they need right when they need it, eliminate unproductive, dead-end hunts by surfacing more valuable, more relevant data, and let employees and teams in every department combine those new capabilities into real-world, high-value solutions for complex problems of every size. With data eating the world, search will surround everything we do. User needs and expectations are evolving fast, so enterprise search technologies need to keep pace and stay robust. Join this VB Live event to learn how machine-learning and search combine to complement traditional workflows and boost efficient data discovery and insight, what operationalized AI means, and how it applies to search and machine learning, and more. You'll learn: *What operationalized AI means *How search and machine learning align to drive efficiency and Opex (operational expenditure) savings *How search and machine learning can create revenue opportunities *Success factors for operationalized AI and top lessons learned Speakers: *Simon Taylor, Vice President Worldwide Channels & Alliances, Lucidworks *JP Sherman, Enterprise Search & Findability Expert, Red Hat

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How AI is transforming enterprise analytics

10:00am PST Thursday, November 7th, 2019

Enterprise analytics will trend toward a $70 billion market in 2019, now that business users everywhere are demanding immediate, universal access to data and reporting. With the advent of AI, data access and accuracy are being improved even more. But AI also brings with it responsibilities around governance, privacy and protocol. So on one hand, AI is helping prepping clean, rich data -- for example auto-completing or correcting data where it does not exist or is wrong, or even auto-suggesting reporting dashboards, equipping decision-makers to understand what reports to follow and what the data is telling them. On the other hand, this speed and cornucopia that AI provides brings with it a new urgency to make sure that data is all safe, especially given heightened attention across industries to concerns around privacy, bias, and fairness. To learn more about how Ai is transforming enterprise analytics, don’t miss this VB Live event! Register here for free. Attend this webinar and learn about: *The importance of clean, rich data and how AI is helping this *Why AI dashboards will replace KPI dashboards *How AI and analytics approaches differ across devices -- with mobile being so much more meshed within the Internet of Things *How AI and analytics quickly surface problem areas in customer strategies and allow actionable insights in real time *The importance of clearly-defined questions in creating AI analytics dashboards Speakers coming soon!

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VentureBeat Live: 5 predictions for AI’s impact on customer experience in 2020

10:00am PST Tuesday, November 12th, 2019

As 2020 closes in, it's time to learn our lessons from the best and worst of 2019's customer experience trends, and then brace ourselves for the impact that AI and chatbot technology will have on customer experience next year and beyond. So join us for a tour of the most under- and over-hyped customer experience trends of the year, plus the best examples of how AI and CX/customer engagement made an impact in 2019. Then we’ll take a look at the future: How AI and machine learning technology will make chatbots more sophisticated, change how brands and customers interact, impact the customer service journey from start to finish, and more. Help us make some wild predictions about the future of AI-powered customer service, learn why Gartner thinks now is the time to start investing in chatbot technology, get a perfect line of sight into the biggest challenges and opportunities for CX in 2020 and more when you register now for this VB Live event. Registration is free here! You'll learn about: -The future of customer engagement -The challenges, opportunities and trends in universal accessibility -How digital technology and AI impacts in-store experiences -Finding the happy medium of personalization -Why privacy and security is a customer service issue Speakers: -Katherine Hird, Senior Product Marketing Manager, Bold360 by LogMeIn More speakers coming soon!

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Stop chasing payments and increase your cash flow

10:00am PST Thursday, November 14th, 2019

It goes without saying that small businesses are more successful and confident when they get paid. Unfortunately, when it takes multiple steps to collect payments, you're simply adding friction that works against this. Mutli-step, unintegrated processes can be error prone, leave you waiting for payments longer than you should have to, interrupt your cash flow, and impede the rest of your processes. It's old-fashioned, too. Technology innovations today let you integrate your payments workflow into your customer funnel from start to finish. You can accelerate your agreement and collection processes, request payments easily from your customers, and get paid instantly. Learn how to stand out from the crowd with better customer service by removing boundaries and friction in the payment process, eliminate clunky customer interactions, and spend more time servicing customers rather than collecting payments when you join this VB Live event! You'll learn how to: *Accelerate sales from quote to cash and eliminate the risk of nonpayment *Provide the kind of customer service that helps you stand out from the crowd *Connect payments and agreements into a single workflow *Eliminate payment delays or failure to collect and the 10+ hours it takes to chase payments Speakers: *Chris Davey, Senior Director, SMB Marketing and Strategy, DocuSign *Meghan Grady, Business Development, Product Partnerships, Stripe

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How criminals are playing the gaming industry and what you can do about it

10:00am PST Tuesday, November 19th, 2019

Online security threats are more pervasive than ever, and games have become a primary target for attackers. And why wouldn't they be? These days, there’s real money to be stolen in the virtual world of gaming. Hackers reportedly stole 218 million personal player records from a major gaming company recently. Game developers have to think about security from the start to go beyond the cat-and-mouse game with hackers. How do you protect your game and users from the wide variety of threats today? How will this be different in the future? And how do you integrate this security with the rest of the game to ensure good performance? To learn how to avoid becoming the next victim in online security threats with gaming, don’t miss this VB Live event. You’ll learn: *How to protect your game and players from a growing amount of online security threats *The latest trends in credential abuse and account hacks in gaming *How web attacks are evolving and where they are headed in the future *How to integrate security best practices with the rest of the game for best performance Speakers: Jonathan Singer, Sr. Manager, Global Games Industry, Akamai Technologies Dean Takahashi, Lead Gaming Writer, VentureBeat More speakers coming soon!

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Startup strategies to win the war for talent

11:00am PST Wednesday, November 20th, 2019

Fast-growing companies need to scale, but that takes competing in the talent wars for highly specialized employees with tech giants like Google, Facebook, and Amazon. There's no shortcut — you can win that war, but it requires strategic thinking and planning across multiple facets of the company, from the interview process, to your company culture, to technology platforms for HR, and more. Join this VB Live event to learn how to ensure that your recruits never doubt that while the tech giants might have the prestige, they can't come close to what you offer in culture, quality of work, and more. Key takeaways: +How to manage your company's explosive growth from the HR front +Actionable recruiting strategies to effectively hire the right talent +How to attract and retain a diverse and digitally skilled talent pool +What premium benefits potential employees want The Speakers: Joseph Furnari: CEO for HyreCar, Inc., a car-sharing for ridesharing marketplace that allows car owners to rent their idle cars to Uber and LYFT drivers safely, securely and reliably. Prior to that, Furnari served as HyreCar’s Chief Financial Officer. Previous to HyreCar, Mr. Furnari served as Vice President of Portfolio Management at The Palisades Group, LLC, where he managed a $5.2 billion portfolio of single-family residential whole loan pools. From October 2009 to April 2014, he served as Assistant Vice President of Securitized Products Valuation at Morgan Stanley, where he coordinated monthly independent valuations of securitized products. From April 2006 to October 2009, Mr. Furnari served as a Senior Analytics Analyst at JP Morgan Chase & Co. David Hughson: As VP for the Technology Sector at TriNet USA, Dave helps tech startups get the HR services they need to manage their payroll and benefits, mitigate risk, and attract and retain a high-quality workforce.

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The enterprise AI conundrum: Build or buy?

10:00am PST Tuesday, December 3rd, 2019

It’s do or die time: According to Gartner, the global business value from AI leapt by 70 percent last year, to $1.2 trillion, and it will triple to $3.9 trillion in 2022. So enterprises interested in getting on the AI train should jump now -- before you lose some major competitive advantages. Of course, the biggest challenge for enterprise companies is figuring out the build versus buy question. There’s the build-in-house model of AI implementation, with open-source toolkits and expensive, but essential new hires. The number of startups offering full-service consultation, with set-up and service is proliferating, but who do you choose, and what do you pay for? And somewhere in between those options there’s the artificial intelligence as a service (AIaaS) approach — and again, the field of vendors is crowded with options. There’s no easy, one-size-fits-all answer — but there are experts with real insight into how to identify your business needs, and where to get started implementing AI in the most cost-effective, profitable way possible for your enterprise. To get up front and personal with pros in the trenches now, register now for this VB Live event! You'll learn: *How to identify your AI needs *How to identify your decision criteria *The pros and cons of build and buy, and the best situations for each *How to get a handle on the true costs of both build and buy

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Want your sales teams to always be closing? Adopt AI

10:00am PST Tuesday, December 10th, 2019

Sales leaders are continually on the hook to make the current quarter outperform the last, and now AI and machine learning offers brand new ways to improve workflows and conversion rates. Artificial intelligence can increase your lead and appointments by fifty percent, reduce new rep ramp time by 30 to 60 percent, and increase win rates by 10 percentage points. It can ensure a rep’s time is all impact, all the time, by automating tasks, highlighting conversation best practices, and slashing whats essentially downtime by 40 percent — and even initiate contact with leads, qualify them, follow up, and sustain them. Leaving sales reps the time and the primed field to close the deal. AI and machine learning technologies just keep maturing, making it easier — and smarter than ever — to plug in to a new way of doing business. To learn more about how early adopters have transformed their sales processes and enjoyed enormous gains in return, don’t miss this VB Live event! Register for free now! Attend this webinar and learn: How to simplify tasks that take up too much of sales' time *How AI will improve forecasting accuracy *How AI can identify coaching themes from meetings based on what top reps do better than others *How AI can identify which clients will be easiest to both up-sell and cross-sell *How AI can identify best pricing and discounts for individual clients to avoid leaving money on the table *The leading technologies to implement AI for sales acceleration Speakers: *Stewart Rogers, Analyst At Large, VentureBeat More speakers coming soon!

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