InQ, provider of outsourced online chat for retailers, raises $5M
InQ, a Los Angeles, Calif. company that provides online chat customer service for companies’ web sites, said it has raised another $5 million in a fourth round of capital.
We wrote about this company here, explaining how it pops up a chat screen on Web sites to handhold customers through their purchase decisions. It provides the service to any company that wants it, and gets paid only when products are sold.
The financing was led by Emergence Capital, and included existing investors Partech International, Dolphin Equity Partners, and Hudson Ventures.
The company says it has helped a Fortune 1000 company improve online sales by 20 percent in three months, citing a Forrester Consulting study that inQ commissioned.
Next Story: GlobalMotion, a wiki for real places
Previous Story: Google giving phone numbers to homeless
Tags: deal
About the Author, Matt Marshall
Matt launched VentureBeat in September of 2006, with the realization that no one else was covering the entrepreneurial and tech innovation scene with the velocity or depth that he was. Prior to founding VentureBeat, he covered venture capital for the San Jose Mercury News from 2001 to 2006. In 2002, Matt was awarded "Journalist of the Year" by the Northern California Society of Professional Journalists. Prior to working at the Merc, he was a correspondent for the Wall Street Journal in Bonn, Germany from 1995 to 1998, and a writer for the Washington Post in 1994. Matt holds a PhD in Government and an MA in German and European Studies from Georgetown University. In addition to VentureBeat, Matt is also the Executive Producer of DEMO, the leading launchpad event for emerging technologies.
VB Writers
East Coast Editor
Dean TakahashiLead Writer, GamesBeat
National Editor, MobileBeat Lead
Executive Editor
Editor-in-Chief, GamesBeat
Senior Editor
Writer
Writer
Founder & Editor-in-Chief
Writer
Editorial Assistant
Writer
Reviews Editor, GamesBeat
Tom CheredarWriter
Contributor
Julia PlevinContributor
Contributor









