(This story has been updated with company response, and a copy of a leaked memo from an investor alarmed about mismanagement at the company)

paybytouch.jpgPay By Touch’s founder John Rogers had big dreams of changing the way people paid for things.

He raised hundreds of millions two years ago from investors, and promised he would let poeple pay with their fingerprint in stores across the nation.

But now Rogers is filing for personal bankruptcy, and there’s question the company may be in financial trouble.

The company isn’t responding to requests for comment. [Update: The company has responded, below.]

Two years ago, Pay By Touch roared on to the scene, boasting it was going to change the way people by their groceries and other items. It had technology it would sell to major grocery store chains, letting them pay for goods using a touch of their finger. I remember talking with the company, and being surprised by its boldness — it raised a whopping $190 million in financing (see our original coverage) and was vowing to change people’s habits, and quickly.

The company promised me then it would launch in stores across the country, including in California by last year — but it didn’t happen.

The San Francisco Business Times has the report about Rogers’ problems, and says four employees are seeking $60,000 or more in back pay, and are trying to force the company into bankruptcy.

Rogers owns two thirds of the company, and was able to maintain special voting rights, we’re told by sources — meaning that nobody could overrule him. But apparently his past is catching up with him.

He is reportedly a convicted felon.

[Update: The papers say "felon," and while commenter below is right to ask why breaking property valued in "excess of $500" is a felon, we assume there's more to it than that.]

[Update II: The company has responded, and says that the felon was converted to a misdemeanor, although we haven't seen proof of this. We've published the entire company response below.]

Rogers has a troubled history (more here). Investors who arranged a $163 million loan for the company are suing.

[Update III: We've received a copy of a memo that was sent in june by a Pay By Touch investor to other investors, describing with alarm how the company appeared to be mismanaged.]

Who were the investors supposed to be minding the store? Mobius Venture Capital, the Getty family, and Global Trust Ventures, New York-based hedge fund Och-Ziff Capital Management, Farallon Capital Management, Plainfield Asset Management, Ron Burkle, founder and managing partner of Yucaipa Cos, Rembrandt Ventures and Mario Lemieux, co-owner of the Pittsburgh Penguins hockey team. In other words, too many players for anyone to really care or take the lead (remember Amp’d Mobile, which had 20 board members, and which filed for bankruptcy?), leaving the founder alone to fill the void.

Mobius is the only classical venture firm involved. That firm was already on the ropes for performing badly, and has announced it isn’t raising a new fund.

At the outset, when we first wrote about Pay By Touch, we said at that time the company had been clever –raising money from hedge funds that had plenty of cash rolling around at the time. Rogers had said then that he expected to file for an IPO within 18 months (that hasn’t happened). Things got weird when the company started buying up other companies (our coverage), including even companies like Green Stamps, which was a customer loyalty program that had nothing to do with fingerprint payments. That’s when we really started asking questions, and never heard back from the company about why it still wasn’t in California stories. We contacted the company early this morning for comment about this, and we haven’t heard anything back.

Here’s the company’s response, in its entirety:

Matt,

I think the following answers your questions:

On November 1 2007, an involuntary petition under Chapter 11 of the bankruptcy statute was filed against Solidus Networks, Inc. Our reply must be filed within twenty days following service of the petition upon the Company, and we are currently considering our response.

In the meantime, we continue to move forward with our innovative products, services and programs. In fact, we just successfully launched the world’s first biometrically-authenticated pay-at-the-pump system at 10 gas stations in Chicago. With these and our new personalized marketing products leading the way, we continue to believe in the value and power of our solutions and business proposition.

The acquisition of S&H Greenpoints has helped us develop and launch SmartShop, a personalized marketing solution that delivers customized offers to shoppers from a kiosk as they enter a store. It’s been amazingly successful! In fact, in the first two weeks that SmartShop was launched at Dorothy Lane Markets in Ohio:

  • SmartShop was used in transactions totaling 24% of sales.
  • There is a 26% average redemption rate with SmartShop, as opposed to a 0.6% average redemption rate on FSI coupons.
  • 36% of active shoppers (consumers who shop on a weekly basis) used SmartShop.
  • Transactions totaling over 6% of sales were paid for using ACH through Pay By Touch.

We have made progress with rollouts, for example, in the two launches mentioned above. We have not yet expanded into California, but still plan to in the future.

Because we are privately held, we cannot comment on profitability.

Because of the involuntary bankruptcy petition, we can’t speculate on how we will respond to the petition. And, as there are currently legal issues over company governance, we cannot comment on the board or senior executives.

To answer your final question, John Rogers was not in fact convicted of a felony. He was charged with a felony, but the conviction was later converted to a misdemeanor.

Regards,

Shannon

Shannon Riordan
VP Marketing

————————————————————

Update III: Below is a memo that was leaked to us, which the source says was sent anonymously to Pay By Touch/Solidus investors back in June. It caused the management to hold a conference call for investors, but we’re unsure of what the outcome was. We’re told that the CEO reassured investors that everything was fine, and also that a paycheck delay was explained away as a “cash-flow” problem, however we haven’t confirmed any of that.

*****************************************************************
From: XXXXX
Subject: Solidus Networks-The time for change is now
Date: June 3, 2007 1:06:49 PM PDT
To: XXXXXXXXXX

Dear fellow investor in Solidus Networks, I am writing this note to you out of my significant concern for the future of the company and our respective investments. My concern is based upon the following facts which can not be disputed:

1-The company did not pay a significant number of its employees on the designated payroll date at the end of May. In other words, they missed payroll. As of June 3rd, these same employees have not been paid.

2-The company has amassed a significant Accounts Payable balance and has not paid many of its vendors and contractors for months. A number of these vendors have placed the company on credit hold or have walked off the job. If it has not already affected operations at the company, at some point the non- payment of vendors will impact the company’s ability to function and produce revenue.

3-Key personnel have begun to resign from the company including the recently hired CFO and Chief Administrative Officer. (Based upon my count, this is the fifth CFO the company has had in the last 4 years.)

4-Despite the above financial issues, the company continues to spend significantly more money each month than it earns.

Based upon my experience, these are not the metrics and symptoms of a well run company. I have made my own calls and checks to various employees within the company and have found that not only is the morale low, but these employees have told me they have little confidence in the CEO of the company and the board to solve these problems.

Given the current direction of the company, I believe significant change is warranted.

What can be done?

If you share my same concerns, we must insist the company take the following actions immediately:

Action #1-Eliminate the Super Voting stock owned by the CEO and other shareholders.

A few shareholders, including the current CEO, own stock with special voting rights that gives them disproportionately more voting rights than their ownership stake. This special stock allows the CEO and one other shareholder to determine the makeup of the board. Since the CEO essentially controls the board, there are minimal checks and balances over his actions (or lack of actions) to address the company’s issues.

Action#2-Once the Super Voting stock is eliminated, the shareholders should elect a new board that is beholden to all the shareholders and not just a few shareholders.

Action #3-The new board of directors should put in place a management team capable of making the necessary strategic, operational, and financial changes to enable Solidus Networks to succeed in the marketplace.

I am afraid that unless the above changes are made, the company will continue down its current course and at some point the downward trend will not be reversible. Therefore, if the company does not take all these actions within the next 2 weeks, I propose we organize ourselves and take all legal actions necessary to protect our rights as investors.

It is possible that we may hear all kinds of promises and positioning from the current CEO in response to this note, however, a close examination of the facts will demonstrate that he is responsible for the current situation and until the Super Voting rights are eliminated and a newly elected board and management team are in place, none of us should be satisfied with the promises from a person who has led the company to this position of significant risk.

Your comments on the above are encouraged.

Concerned Solidus Networks Investor

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  1. VentureBeat » Pay By Touch to go under outside control until legal issues resolved said:

    [...] been paid. Its founder may be facing personal bankruptcy and legal charges. Our article, here, with more [...]

  2. Pay By Touch, an idea who’s time has passed « Mobile Money and More said:

    [...] obsolete.  No one knows this better than Pay By Touch.  In case you’ve missed the news (here and here), Pay By Touch’s founder, John Rogers, has filed for personal bankruptcy, while the [...]

  3. VentureBeat » Pay By Touch gets $9M emergency infusion, trial set for next month said:

    [...] funds that aren’t used to running small companies. What resulted was a disaster — a company run by a troubled executive, John Rogers, with apparently no push back from the board or other oversight. The company “is a train wreck that you could see coming a [...]

22 Comments

  1. Yuri Ammosov said:

    Valleywag says Rogers’ felony is “damage to property first degree (must be proxy for deliberate?) in excess of $500″. So if one, for the sake of example, smashes his girlfriend’s iPhone after an argument with her over her excess phone bill, this is a FELONY ?

    My God.

  2. Need to remain anonymous said:

    Yuri, if I smashed my gilfriend’s iPhone after an argument it is highly unlikely that it would end up as a felony conviction. There had to be a lot more going on then that.

    Also, no matter what the felony is, it is fraud to sell securities in California (and probably most other states) without reveling a felony conviction… even one for “damage to property first degree in excess of $500″

    If this conviction wasn’t a big deal why did Rogers hide it and why did the company deny it?

  3. Portas said:

    So anybody still think VCs provide “smart money”?

  4. Zemode said:

    It’s interesting that they’ve taken down the ‘Management’ and ‘Board Members’ sections from their website. I know it used to exist a few months ago. Did they take it all down after this new broke out? That’s super shady if they did.

    Also, per their website, they’ve raised $275 MM (as opposed to the $190MM you mention here). All this is absolutely insane. I feel sorry for the poor employees.

  5. Bob said:

    Over 275mm invested and all they have to show is 10 gas stations and Dorothy Lane markets what a waste of money. Was the board asleep?

  6. Mike said:

    Shannon Riordan is a hack. I used to work there and people have not been paid for the last 2 payrolls and have stopped even showing up for work. All development work has stopped since they can’t pay their vendors.

    Pay By Touch adoption rates are abysmal. The numbers they quote are for periods when they are running promotions (like giving away a free turkey or something). Otherwise no-one uses it.

    They. Have. No. Money.

  7. PBT employee said:

    Mike, some employees are still showing up and being (as much as possible) productive. PBT still has customers that are happy and need to be supported, and more that are waiting for this to resolve. Some of us give a sh*t.

    The senior execs and (at least) most of the board are/were hacks with limited skills and even less experience.

    The head needs to be removed from this snake!

  8. smoky said:

    smoking gun? loan for $1M from company to win-win gaming. win-win gaming ceo, Rogers.

    http://sec.edgar-online.com/2005/10/27/0001144204-05-032829/Section6.asp

  9. Mike said:

    Hey PBT employee, is that you Shannon ;)

    No-one I talk to that’s still there is doing anything. Can’t blame them since they aren’t being paid. Not sure how cutting off the head of a dead snake is going to help it survive.

    BTW–I dug up some court records, Hines (the leasing company for their 101 second street offices) had to sue to sue PBT last month to get their rent. PBT was within 3 days of getting evicted for non-payment of rent.

    Sounds like things are hunky dorey over there.
    haha.

  10. Another PBT Employee said:

    PBT Employee is right…people DO show up and work their butts off. SOME may not be doing anything (and quite frankly THEY should just go home), but there are a great many in Finance, HR, Legal, and ITOps who work their tails off. There are also the people in PBT’s subs who continue to provide services to PBT customers.

    BTW Smoky…no “smoking gun” in that at all. A lot of questions, that’s for sure. Last I read, neither Rogers is related. http://findarticles.com/p/articles/mi_m0EIN/is_2006_Sept_5/ai_n16703809

    I should note that not all Sr. Execs had limited or no experience…there are but a handful who had quite a bit….

  11. Mike said:

    PBT Employees,

    Who in their right mind would still be working there? Are you getting paid? Do you really think this company has a chance? I’ve seen the ROI analysis and the adoption rates for PBT. They don’t compute.

    Head on over to Valleywag, they’ve done a great job of digging up sorts of interesting dirt on Rogers–the cocaine use, sexual harassment, restraining orders against him by ex-girlfriends, the violence. PBT is a scam. Too bad, I think there were a lot of good people there (excluding management).

  12. Ooooooof.. said:

    OK, a few errors here and there but at least a number of selling entrepreneurs got their money out!

  13. longdigit said:

    PBT is a great place to work with 08 looking to be their breakout year. This hurdle will soon fade away along with Rogers

  14. Lemming51 said:

    Re: Rogers conviction for damage to property in excess of $500.
    People seem to be reading this as if the total damage was only $500. Not so. Read the court document. Restitution he had to pay was $35,525.77 and it also indicates a sentence of 90 days and 1 year probation. The basis for this court action is not indicated, but it looks awfully similar to what one might get for drunk driving.

  15. Colditz said:

    From the court documents I’ve seen J.R. managed to get back into the house that he’d been kicked out of and then decided to perform $36k of “remodeling”. Rather similar to what he did at Pay By Touch (except the destruction was on a larger scale).

  16. Colditz said:

    By the way, what is little-reported (but has appeared in a few areas) is that the employees that filed the bankruptcy lawsuit are very close to J.R. (including one being his brother-in-law apparently). There is clear suspicion that J.R. engineered this action to buy him more time…

  17. PAUL said:

    FIRST OF ALL ANYONE THAT KNOWS GARY HAWKINS WILL NOT BE SURPRISED TO HEAR OF THIS NEWS BECAUSE I AM ONE OF SOME 7 LONGTIME EMPLOYEES OF HIS STORE IN SYRACUSE THAT HAVE LEFT IN THE LAST 2 YEARS. SPEAKING OF MISMANAGEMENT, HIS BIGGEST PROBLEM IS HIS HUGE EGO, THINKING HE IS THE NEXT DANNY WEGMAN, WHICH HE WILL NEVER BE.

  18. Karl said:

    PBT should consider Mark Basile, CEO from bioMETRX to take over PBT. He is a former Ch. 11 attorney, is running a public biometric company in New York, and is at the forefront of biometrics. He has a small but very knowleagable management team that can turn this around for investors. I know, because I have seen him present and have seen what he can do.

  19. David said:

    I like your stuff, even though i came here by accident!

  20. former employee said:

    i use to work at the PBT in tucson, and every year it seemed that in meetings all they would talk about is how much revenue was coming in. We would bust our butts working alot of paperwork to get nice raises and all the time it was a slap in the face. i worked there for 3 yrs and i only saw a 50 dollar bonus-ooohhh big wow and two raises a 50ct raise and a 25ct the next year. thats when i knew it was time to bounce. All their good employees would leave and we’d have to hire idiots from the street just because the company was too cheap to give good pay to their loyal hardworking employees. it was the best move i ever did. i get triple in my new job and have had over 5000 dollars in just two bonuses in only 2 yrs. Now thats how to keep employees and for that i am loyal to the company.

  21. March 24th, 2008
    11:26 am

    Too early said:

    Even if it were a well managed company with an expert senior management team it would still likely have floundered or even failed. The reason is that it was too early for mainstream consumers. Consumers need to be comfortable with a whole new paradigm for payment. In short they need to more comfortable with biometrics before they tie their finances to it. How does this happen? Convenience applications like door locks, thermostats, access to buildings, computer access, etc. Any application where the downside to the consumer is minimal. When presenting a fingerprint is nearly as comfortable as pulling a credit card or building access badge from your wallet then consumer adoption is ready. Biometric payments will be back but it will be several (probably many) years away when future generations are just as comfortable with a biometric as our generation is with a credit card.

  22. July 30th, 2008
    9:58 am

    Daniel said:

    What is the current status of this company?

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