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Instead of maintaining permanent call centers, some companies prefer to outsource their work to outside companies like Five9, which offers a “virtual call center” that allows companies to tap into its services whenever necessary.
There’s plenty of competition in this area, including Transera, which upped its total financing to $30 million last year, and LiveOps, which has taken a nearly equal amount.
This financing puts Five9 right in that same range, with about $29 million in venture funding to date. This $12 million round was provided by Hummer Winblad Venture Partners, Partech International and Mosaic Venture Partners. The company is based in Pleasanton, Calif.
VentureBeat’s VB Insight team is studying email marketing tools.
Chime in here, and we’ll share the results