Crowd Science offers demographic data for mid-sized blogs, but how big is the market?

When it comes to their audiences, most blogs have a knowledge gap: while Google Analytics is wonderful for determining the sources and volume of their traffic, it tells them very little about the people that constitute it.

Expensive traffic measurement services like ComScore and Hitwise, which analyze audiences by recruiting large groups of people and following their surfing patterns, work well for sites with tens of millions of visitors, but their utility starts to wane for smaller sites. There’s simply not much Comscore or Hitwise can tell these sites about their readership demographics, and this information can be highly useful when negotiating CPMs.

As a result, they’re forced (as VentureBeat did last year) to construct their own survey, post a blog to try to get their readers to fill them out, and do the analysis themselves. Crowd Science, a company based in both Silicon Valley and Toronto, wants to take the pain out of this process. The idea is simple: add a line of code to your blog, fill in some details about the topics you write about, and Crowd Science will take care of the rest.

Theorizing that a blog with a loyal following will have a number of readers willing to participate out of the kindness of their hearts (and not out of a desire to win an iPod) Crowd Science uses text ads to solicit readers for an eight to fourteen question demographic survey. Instead of bombarding every visitor with these ads (and thus sucking up valuable space for paid ads), the solicitations only show up occasionally. Crowd Science CEO, John Martin, says that for blogs with sufficiently engaged readers, this formula will be garner the 40-50 per month participants necessary for statistically relevant results.

Assuming Martin is right, the information that comes out of these surveys is much more accurate and valuable than the relatively rough demographic data one can get from a service like Quantcast. And unlike to the somewhat comparable company, Vizu, which simply deploys rudimentary one-question polls, Crowd Science has carefully constructed surveys that avoid creating bias and get comprehensive data with as few questions as possible. Crowd Science also customizes the survey to a blog’s content, so along with the typical questions about gender, income, race, etc, a survey for a blog about, say, video games will include questions about which consoles the readers own, what games they like to buy and how often. The service makes it easy to chop up the data along any variable and, importantly, package and display it for the sake of advertisers.

But therein lies a number of rubs: Martin says that his primary targets are middle-tail blogs that actually make real money from advertising. But in reality, there isn’t a huge number of these. In order for the product to matter for the bottom line, a blog owner must be selling his or her own ads, and there are even fewer of those sorts of bloggers. To scale, Crowd Science will have to find a way to plug its data into ad servers and automatically improve targeting, which is far from a mean feat.

Further, Crowd Science’s process requires 40-50 new participants every month and offers no incentive, and while it’s probably true a lively blog has a number of willing readers, their numbers may be finite as well.

But if it can find a way to improve targeting automatically and keep its data fresh, Crowd Science has the potential to carve itself a profitable niche.

The company raised $2 million from Granite Ventures at the end of last year.

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About the Author, Dan Kaplan

Once upon a time, Dan considered himself a magazine journalist with dreams of "The New Yorker" and a couple of well-reviewed but only mildly successful books. Then one day, life, as it is known to do, decided it was time for rebirth. Like so many things before it, this rebirth was conceived on a mostly-empty plane to Reno. Now, instead of magazine writing, Dan would plunge into the world of New Media and write for Matt Marshall's blog.

It's funny how it goes.

  • bubek
    You know what the biggest issue with all this data-collection is - It does not make anyone any money (directly) that is. I know a thing or two about surveys - I am the CEO of Survey Analytics -- QuestionPro and MicroPoll are two of the services we run.

    Here is the crux of the issue - In order to do a survey, engage customers, collect data and then analyze and more importantly react to that data - the level of sophistication you need is _much_ more than say putting a feedburner email widget on your blog or putting ad-sense on your blog.

    We've tried integration with Ad-Servers and the ultimate bottom-line is that advertisers believe that behavioral and contextual targeting is actually better than "stated choice" targeting. What we are doing (above) with surveys is essentially stated choice targeting.
  • Visitor demographics are valuable to webmasters and bloggers, not only for selling advertising, but also for developing content more suited to the audience.

    How data is collected is also very important from both a data validity p.o.v. and a user experience p.o.v.

    Data Validity:
    Inviting people to participate in surveys via ads as described above is subject to significant bias. Reference Dave Morgan's article "Outing the Heavy Clicker" on Mediapost which, among other things, states...
    "Who are these “heavy clickers”? They are predominantly female, indexing at a rate almost double the male population. They are older. They are predominantly Midwesterners, with some concentrations in Mid-Atlantic States and in New England. What kinds of content do they like to view when they are on the Web? Not surprisingly, they look at sweepstakes far more than any other kind of content. Yes, these are the same people that tend to open direct mail and love to talk to telemarketers."

    Polls that are elegantly integrated into a site, like those offered by Vizu's Power-Polls service, can "train" visitors to participate over time by featuring interesting, contextually relevant polls. As a result, they can generate much broader and higher participation rates than invitations to participate in surveys. The improved participation, in turn, can lead to higher quality data about site visitors.

    All sections of your site are not equal. To really understand your audience, you may need to understand whether or not different demographics frequent different sections of your site. At Vizu, we have seen sites that have drastically different types of visitors on different sections of the site. Consequently, we designed our Power-Polls service to be able to assess demographics on various sections of a site separately and then roll all of the data into a top level view.

    User Experience:
    People love polls and generally are not big fans of surveys. Having worked with 1000's of web publishers at Vizu, one of the concerns we heard loud and clear was that of maintaining a high quality visitor experience. Most publishers did not feel that taking their visitors off site to complete a lengthy survey for which there was no reward fit their conception of a positive user experience. On the other hand, many sites get very positive responses from their regular visitors regarding the addition of high quality polling content that offers the opportunity for instantaneous self expression and self assessment. Additionally, given the low click through rates for ads, many sites are not keen on allocating a lot of valuable real estate and impressions to solicitations to take surveys.

    Ease of Use:
    If you are going to go through the trouble to paste some code on your site to gather visitor demographics, why not paste some code that does more than just that solicit visitors to take a demographic survey? A good polling platform will help you engage your visitors and can improve your site experience. Sites can even opt into professionally produced, contextually relevant polls or rotate in your own polls which you can use as the basis for additional content.


    All this is not to say that surveys do not have their place, it just depends what your over all objectives are.
  • For the sake of saving a copy/paste, please refer to my initial response to polls, surveys and data validity.
    http://tinyurl.com/48o5yq