Twitter, the messaging service that many of us love — and love to complain about when it experiences downtime — has hired a premier software development firm to help it rebuild its infrastructure, we’ve heard and confirmed with the company. The name of the firm is Pivotal Labs, a quiet but impressive group of big-gun, for-hire developers that already counts business software company SalesForce and a long list of startups as clients.

From Twitter’s Biz Stone:

Yes, we hired some smart folks from Pivotal Labs to join us in the office and get some work done. They start on Monday. We’re hiring full time employees too—there’s plenty of work to go around!

San Francisco-based Twitter has had a near chronic problem keeping its site up as it has continued to grow (not unlike ourselves, as our readers may have noticed earlier today). Its chief software architect recently left and the company has been looking at options for rebuilding the site.

It has recently improved, managing to mostly stay up during large events like Apple’s Worldide Developer Conference event earlier this week. Still, it has faced severe public criticism from its large pack of early-adopter users, many of whom have grumbled that they should just go and build their own rival messaging services. (We’ve heard a few big names are working on doing so, but more on that some other time.)

Also of note is that Pivotal Labs qualifies its client list with this phrase: “There are more startups that are in stealth mode, and larger clients that are a little shy about us mentioning their names.” It’d be interesting to know who else privately counts Pivotal as clients. Let us know, in the comments.

Another reason this all sounds plausible is that Pivotal recommends that its client use Ruby Red Labs for web design; the folks at Twitter, Ruby Red Labs and I presume Pivotal are all part of the same clique of San Francisco-based web entrepreneurs, that have rather complex interlocking relationships with each other and with others in the Silicon Valley entrepreneur scene. This one, for example, Ruby Red Labs also designed VentureBeat’s original site.

[Photo of mercenaries via Doug's Darkworld.]

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  1. June 12th, 2008
    9:59 pm

    Twitter Makes A Pivotal Decision, Will It Be Quick Enough? said:

    [...] Twitter is spending it’s latest round of $15 million on hiring outside help to fix the mess it has created, according to a report from Eric at VentureBeat. [...]

  2. June 13th, 2008
    12:51 am

    Twitter holt sich “Schweres Geschütz” an Bord :: hirschgarden said:

    [...] Konkurrenz auch nicht schläft oder weil sie endlich aufgewacht sind. Wer weiss das schon. Aber Twitter hat sich nun einige Mitarbeiter von Pivotal Labs für eine Zeit eingekauft, um ein wenig aufzuräumen und für die Zukunft gerüstet zu sein. Biz Stone von [...]

  3. June 13th, 2008
    12:53 am

    Startup Meme » Blog Archive » Twitter joins hand with Pivotal to solve its downtime problem said:

    [...] to VentureBeat; the service has hired Pivotal Labs along with some experienced professionals to join their team [...]

  4. June 13th, 2008
    12:53 am

    Red Links 13/06/08 : Alexia Golez :: Tech Blogger :: Geek is Good said:

    [...] finally bring in guys to overhaul their system. Past time, [...]

  5. June 13th, 2008
    7:02 am

    Twitter's Learning Curve | Rocky Top MBA said:

    [...] Since blogging should be as much about the positive as the negative, I am happy to report that Twitter is taking steps to correct the problem (hat tip to Venture [...]

  6. June 13th, 2008
    7:14 am

    We Don’t Know What We’re Doing But We’ve Got the Money to Fix It| Zoli’s Blog said:

    [...] Translation: sorry everyone, we have a popular service and have no clue why it’s constantly crashing. It’s bad. really-really bad. But hey, at least they are honest. And the $15 million they’ve just picked up should be enough to hire someone who actually knows how to get out of this mess. (Update: they just did) [...]

  7. June 13th, 2008
    7:29 am

    Drew's Blog said:

    Great News for Twitter, Great News for Pivotal…

    I’m a user and a believer in Twitter, the fun and entertaining short message broadcast service. With their continued growth and success, they’ve been having problems keeping their service available and reliable. I was very glad to hear they are bring…

  8. June 13th, 2008
    8:39 am

    Twitter contrata ayuda para eliminar el downtime | Tecnodatum said:

    [...] el reporte de Eric Eldon de Venture Beat, Pivotal Labs, que cuenta entre sus clientes a Salesforce y Lumosity, será la [...]

  9. June 13th, 2008
    9:49 am

    Linkpost | 6.13.2008 | dailytechnews.info said:

    [...] Twitter brings in big guns from Pivotal Labs to help rebuild its troubled infrastructure — Kind of a programming SWAT [...]

  10. June 13th, 2008
    10:48 am

    DemoMarks » Blog Archive » Twitter Calls In Tech Support, Keeps Service Free said:

    [...] Twitter-related stories seem worth mentioning. First, the company is bringing in professionals from Pivotal Labs to help solve its downtime problems. Second, Twitter’s CEO has said no pay models will be put [...]

  11. June 13th, 2008
    10:23 pm

    AkuAku said:

    Pivtoal Big Guns Ride Into Twitter Town…

    The news has broken that Pivotal Labs has taken on the task of fixing Twitter’s notorious performance problems, or as the VentureBeat article described it “Twitter brings in big guns from Pivotal Labs to help rebuild its troubled infrastructure”. I….

  12. June 14th, 2008
    11:56 am

    No, you’re not driving away your Twitter friends, Twitter may be just cleaning house — or losing data » VentureBeat said:

    [...] it. It might seem odd that Stone wouldn’t know if Twitter was deleting spam accounts, but the company did just hire Pivotal Labs to help solve its woes. Those guys weren’t supposed to start until Monday, but perhaps [...]

  13. June 16th, 2008
    6:46 am

    Can Twitter Be Saved? | The | Kevin | Pipe said:

    [...] week, VentureBeat reported that Twitter decided to hire Pivotal Labs, a company they described as a “quiet but [...]

  14. June 16th, 2008
    1:09 pm

    atomized enterprises: the best is ahead of us : One More Thing said:

    [...] is not just a theoretical construct. I saw a news item on Friday about Twitter bringing in external software development folks to rework its infrastructure and fix its chronic problems with service availability. This is huge! [...]

  15. June 19th, 2008
    6:23 am

    Business on Twitter » Can Twitter be saved? said:

    [...] say: Last week, VentureBeat reported that Twitter decided to hire Pivotal Labs, a company they described as a “quiet but [...]

  16. June 23rd, 2008
    8:55 pm

    A Twitter emergency broadcast system in the works » VentureBeat said:

    [...] service’s reliability has improved greatly since bringing in outside help from Pivotal Labs a couple weeks [...]

  17. June 24th, 2008
    12:42 pm

    Twitter finally gets its new round of funding; “very strong” valuation » VentureBeat said:

    [...] of reliability issues, Twitter’s performance has improved in recent weeks after bringing in outside help from Pivotal Labs to work on its architectural [...]

  18. June 25th, 2008
    6:01 pm

    Twitter: Adding employees, losing features » VentureBeat said:

    [...] service Twitter has been significantly improved in the past several weeks. The company brought in Pivotal Labs to help with its architecture problems, it has had several weeks of 98 percent plus uptime, its [...]

  19. July 3rd, 2008
    10:32 am

    No clone is going to recapture the magic Twitter had. So Ends the Microblogging Era. | Ben Parr.com - Utilizing Internet Tools; Internet Innovation; Social Media & Online Marketing said:

    [...] to turn off feature after featureYou’ve fired your chief architectYou raised cash fast and hired an outside firm to fix the architecture.You’ve been pummeled by your users.You’ve been pummeled by the [...]