TC50: Twitter-for-business startup Yammer wins TechCrunch50, I may eat my hat

When Yammer presented at TechCrunch50, I wasn’t so sure about it. The company offers a service that’s the business version of micro-messaging company Twitter. You leave short messages about what you’re doing, your co-workers do the same, and everyone can view what everyone else is doing in a running stream showing the latest activity. Conceptually, this is a great way to quickly stay in touch with the people you need to communicate with.

And the company has gone on to win best-in-show at the TechCrunch50 conference.

The thing I was concerned about was Prologue, an open-source version of this concept, that blog platform WordPress launched last January. In fact, there are 11 companies in this area, as Forrester analyst Jeremiah Owyang points out, including a project by enterprise software giant Oracle.

So, when I heard about Yammer, it seemed to me that this is a great idea that’s a feature for enterprise software, but not a stand-alone company. Specifically, businesses often prefer to own their software completely and customize it to their needs — open-source software is perfect for that.

Here’s why Yammer won, anyway. Lots of companies might not want to bother setting up and customizing their own service. Instead, they just want to get started quickly with as little hassle as possible.

And Yammer comes loaded with useful features for businesses. There’s an application for business-favorite mobile device Blackberry, and a desktop application. You can even set up an organizational chart within the site, which is useful for larger organizations. You can customize your profile with additional work information and set notifications for email, mobile and instant messaging.

It also includes a smart, subtle interface for getting users to join.

When you first set up an account, you’re asked to provide your work email address. Then, you’re asked to invite colleagues using their work email addresses — not other domains. This helps ensure that every user really belongs in the account. Facebook used this same strategy when it first started: Only people with a university-domain email (yourname@college.edu), could join a particular network. Facebook then spread this concept to high schools and work places.

As one Yammer supporter quipped to me, regarding the open-source rivals: “There was open-source social networking software before Facebook, too.” Yammer’s business model is to charge companies for services when they want to take greater control over the company networks that employees create on Yammer.

Which leads to my other criticism. Twitter grew because it spans the web. Your Twitter-using friend gets you to join, you start following them, you see when they respond to other Twitter friends using the @username symbol — those messages appear within your feed of your friend’s tweets. Then, you go see who your friend is twittering to, and you may just decide to follow that person, too.

With Yammer, you don’t have this effect. The way Yammer spreads is if employees at different companies tell each other that they’re using it. Or if, say, it wins a top award at a tech industry conference and gets a lot of press coverage.

So, at this point, Yammer could be on its way to success. We’ve actually played around with Prologue, hoping to use it as VentureBeat’s intranet. Similarly, Yammer itself grew out of being a sort of intranet for another startup, Geni. But, because Prologue requires extra customization and setup, here at VentureBeat, we’re starting to use Yammer.

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About the Author, Eric Eldon

Eric currently covers digital media technology and business news, especially what's happening on social networks and their platforms. He also writes and edits stories about venture capital, and lots of other stuff, too. He started at VentureBeat in the spring of 2007, half a year or so after Matt Marshall left his reporting job at the San Jose Mercury News to found the site. Eric previously cofounded a startup called Writewith, that was building editorial software for newspapers and other groups of writers. The startup didn't work out, but he learned a lot.

  • merrellligons
    The problem I see with micro blogging in the enterprise is that if everyone is blogging about what they're doing, who's working?
  • OK so it has a solid free-to-premium model. OK so adoption is easy. OK so it leverages the personalization via fragmentation that Facebook and Friendfeed has. And it might be successful. So what? It seems like these conferences should be trying to find the massively disruptive new ideas that will change how people do business, etc. Which products represent that? Which products are really pushing our thinking about what is possible? Which products just might change the world?

    Or are we so jaded that we're just happy that Twitter now has a business model? :)
  • Nagesh
    Brilliant comment !! Exactly my thoughts. Yammer is perhaps a good s/w and deserves credit wherever due. But, to win TC50 ?
  • well, there is a one in your category, which is Imindi. However, it is too advanced to be understood by many attendance immediately. So ... Time will tell.
  • Yammer will win because they coded this to use for themselves internally...So even when every software company offers a Twitter clone (I call them Twitmites) for the enterprise, Yammer will still win because even if they do not sell it to anyone, they will benifit from it internally. Yammer's biz strategy is why they won, not because of their tool. I blogged about their strategy as just one of 10 ways that Twitter could have monetized their app. back a few weeks (months?) ago.

    www.twitter.com/A_F
  • JD
    how do they compare to http://presentlyapp.com/
  • JD,

    Well, Presently is one of the 11 companies cited by Owyang, which I already linked to, above. Why are you asking how Yammer compares to Presently versus the others mentioned?
  • bob morton
    uhm you do realize geni is a techcrunch sponsor and thats why they won? david sacks is rich, well funded and has tons of connections - is this who should have won?
  • Bob, Geni isn't a TechCrunch sponsor: http://www.techcrunch50.com/2008/conference/par...

    In any case, it sounds like you've already answered your own question.
  • Steven Wainwright
    Eric, thanks for unbiased, journalistic clarity.

    Bob said "Techcrunch", not "Techcrunch50" and Geni has been an advertiser on the main TechCrunch blog for a *very* long time.

    In addition, Peter Thiel's Founders Fund was a sponsor at this year's TC50 conference. Thiel and David Sacks have been buddies since like forever; they were together in the ultra-right wing students groups at Stanford, and were COO (Sacks) and CEO (Thiel) at PayPal.

    Could VentureBeat perhaps start introducing more objectivity by reversing roles of its contributors? You show up often enough in TC's comments to make your role here suspicious. So why not send Takahashi to the next TC50 and you go to DEMO? (And, since we're on it, let Takahashi cover Apple and MG Siegler write on games.)

    This article, and your response above, does not reflect in any way the almost unanimously negative, 300 responses in the TechCrunch comments.

    No, I don't work for a company that was at or tried to be at TC50 or competes in the Twitter-look-alike "business".
  • "Could VentureBeat perhaps start introducing more objectivity by reversing roles of its contributors? You show up often enough in TC's comments to make your role here suspicious. So why not send Takahashi to the next TC50 and you go to DEMO? (And, since we're on it, let Takahashi cover Apple and MG Siegler write on games.)"

    Good idea, but why don't we take it a step further and just pull in random people off the street and ask them to write our posts? Then we'll *know* they're objective -- unless, of course, they've posted a "suspicious" number of comments on TechCrunch.

    Needless to say, your suggestion has been given the careful consideration it deserves.
  • "You show up often enough in TC's comments to make your role here suspicious." Steven, how about you go tally up the number of comments I've made on TechCrunch then try telling me that.

    You're the one with a distorted since of what objectivity is, and I find it insulting given the work I put into reporting.

    Go take a look at all of the other TechCrunch sponsors who didn't even make it into TC50. Go take a look at the other TC50 sponsors who didn't get any sort of positive recognition within the competition. Yammer won because it's an interesting idea. I've very pointedly noted the issues with it, both in my previous post and in this one.

    In general, I find it really annoying when people who are clearly not trying to be objective try to give journalists lessons on objectivity.
  • Eric,

    I tend to agree that this "business" appears to be more of a feature. Maybe that's what the TC50 is evolving to: 50 interesting "features"...
  • toprecsf
    Can't this just be looked at as a glorified IM with avatars?
  • toprecsf
    Who would really care if that's the case?
  • The fundamental issue I see with Yammer after using it today is the fundamental issue that many enterprises have with enterprise software: end users in the enterprise don't want to use two different tools for this type of interaction. Do users now have to decide each time they want to type what they are doing? Hmmm, am I doing something for the company right now or something ONLY people in my company care about, I need to use Yammer. I am doing something that people that both in my company and outside (or just outside) care about, then I use Twitter?

    Many enterprise software applications suffer from this. That is why people love Google Apps and the like rather than using Microsoft SharePoint.
  • I couldn't agree more with you. I signed up for Yammer a couple of days ago through a co-worker. And now what? Twitter, Yammer, Twitter, Yammer... I'm not going to be choosing each time I want to tweet.
  • Good point! so Twitter bought their search, not they can buy a business model that makes a lot of sense. No need to go to the water cooler anymore, you can participate in the company informal network from wherever you want :-)
  • Having said this, while better integration would be great, one UI for twits ans yams, I would go the other way on the choosing side. As a consultant I belong to several network/ companies, and I like the idea of producing the content once and then spreading it to several channels based on what makes sense. There can be a default to publish to all, then the option to limit to one or the other.
    And then on the reading side, good integration between services would prevent duplications.
    Now I can hang around several virtual water coolers at once, how cool is that?
  • The question has to be asked, in any case: Is there such a thing as too much communication? No answers here, just asking.
  • Peter Heirman
    If Microsoft just adds a feature to Microsoft Exchange, then Yammer is without business instantly.
    Microsoft controls most of the small to medium sized companies and all the email addresses of the employees are already available.

    IBM has Lotus Notes since long: enables people to communicate and collaborate.
  • It wasn't just the speed of Yammer that impressed me. The inclusive nature of Yammer means that's everyone who could help with my problem did, even if I didn't know who they were. That's some pretty efficient social networking, if only someone could find a similar use for Facebook. We can now see the most prolific people and the most followed people from this innovative tool.
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