Using ClickTale’s analytics pays off — really

ClickTale, a startup that helps companies see exactly what visitors are doing when they visit a website, says it’s seeing strong growth despite the downturn, with more than 500 paying customers and 500 percent revenue growth in the past year. Chief executive Tal Schwartz says ClickTale’s analytics data becomes even more valuable in the downturn as companies take a close look at their bottom lines — and he shared some numbers to back that up.

(Disclosure: Robert Goldberg, one of VentureBeat’s advisers, is a ClickTale investor.)

The Israel-based company focuses on providing super-detailed information about user behavior within each web page, such as videos of site visits and heat maps displaying where people spend the most time. (An Israel-based competitor called NuConomy is more focused on data showing the relationship between a site and user behavior.) ClickTale’s latest product lets you track visitors through email — when you promote your site via email, each message has a customized tag. So not only can you see the behavior for each visit, you can connect that behavior to a specific user or a specific campaign.

To illustrate ClickTale’s payoff, Schwartz sent me some numbers from event listings site Skiddle.com. In the five weeks after adding ClickTale, Skiddle’s average bookings per week increased about 3.5 times. (See graph below; I’ve removed the numbers at Skiddle’s request, but it covers a roughly 1-year period.)

ClickTale has raised an undisclosed amount of funding from angel investors and venture firm YL Ventures. Schwartz says he’s talking to firms for a potential second round but isn’t in any hurry to make a deal.

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About the Author, Anthony Ha

Anthony is VentureBeat's assistant editor, as well as its reporter on enterprise technology, cloud computing, and tech policy. Before joining VentureBeat in 2008, Anthony worked at the Hollister Free Lance, where he won awards from the California Newspaper Publishers Association for breaking news coverage and writing. He attended Stanford University and now lives in San Francisco. Reach him at anthony@venturebeat.com. You can also follow Anthony on Twitter.

  • Do they make it easy to track the CTR of different features on your site? Would be interesting to develop some sort of plugin that shifted around your sidebar, and then tracked the usage for each configuration, to then figure out an optimized layout.
  • Pricing in going to be very crucial for this newbie. Although it has amazing growth story in the last one year, but it has a long way to go till it is able to penetrate in big boy's den.
  • Its amazing company, the growth is phenomenal and i would place this in the league of most promising companies to watch for.
  • Just looking at the attached screenshot, the data provided looks like most any other visitor analytics software.
  • Wondering if once you have optimized your website and obtained results, will you keep paying for the ClickTale service?
  • Subutai
    This seems like quite an invasion of privacy. The ClickTale system (if you look at their website) can make "movies" of each user's mouse movements, clicks, scroll bar usage, and browsing habits through a particular site. Presumably the user has no idea all this is being recorded. The associated javascript code could possibly be attached to ads so that an ad-serving company can also track this usage across all their client sites. Potentially they can capture keystrokes, such as the user entering credit card information, etc. Even if ClickTale doesn't support this now, it seems like the fundamental technology can be quite invasive. Or am I overreacting?
  • zendog
    you are overreacting... breathe my friend. :)
  • Also check out userfly; same functionality, and much cheaper.
  • There are other competitors out there for clicktale! This company called http://ExactoStats.com just popped up a few months ago and I have an inside source that says they are soon going to release many more of the features clicktale already has very soon!
  • and another UX tool started recently too: Loop11 (www.loop11.com)
  • Now clicktale shows services unavailable....