Breaking down DEMO’s social footprint

I’m back from the DEMO 2009 conference — a whirlwind, two-day immersion in technology trends, startup concepts and new investment strategies. Hundreds of VCs, engineers and executives descended on Palm Desert, Calif. earlier this week to demo their products, network, party and participate in the next wave of innovation.

It only makes sense to turn to social technology to gauge the conference’s influence on its followers and the broader tech community. To do so, I used a tool called SM2 by Techrigy to collect streams of data on where and how DEMO was covered by blogs, video sites, Twitter, etc. — and to model the results.

The Impact of DEMO Live

For the first time this year, DEMO partnered with Facebook and Bitgravity to produce DEMO Live, a real-time video stream of the conference’s sessions. Viewers from around the world had the chance to engage in live conversation with each other and actual DEMO attendees. More than 230,000 people visited the DEMO Live page during the two days to ask questions, comment on each of the 39 product demonstrations — and often to share their unbridled enthusiasm for some of the new concepts taking the stage. Here’s how it looked:

DEMO Live attracted some notable personalities over the course of the conference. Ryan Carson, Josh Elman, Randi Zuckerberg, Lee Lorenson and Mano Marks all had something to share (both related to DEMO and not).

The DEMO experience and social media

The way the conference was structured, all attendees were packed into the main ballroom to watch the product demos. Each company had six minutes to either launch itself or make a major product announcement for the first time. As you can imagine, the charged environment lent itself to a lot of continuous and passionate discussion — and, given the crowd, most of it took place online through every channel possible. In addition to casual spectators, the press showed up in force. AllThingsD’s Kara Swisher, WSJ’s Walt Mossberg and CBS’ Larry Magid, among many others, all came to scout out the newest trends and companies. Investors like Prashant Shah of Hummer Winbald and Jeff Clavier also came out to look for new startup trends. And corporate development folks like John Barad of Nvidia and Midori Loyla of Microsoft came to look for potential startup partners.

That brings me to DEMO’s social footprint. Between tech groupies, the professional media, the startup community and the VC establishment, the conference made a substantial splash on the social web. See below for data showing just how substantial.

DEMO excitement and its echoes

Here’s a breakdown of how and where people watched this year, as well as a roundup of some of the top DEMO-linked tweets (Twitter stats came from another web tool called Hootsuite):

Using SM2, we counted 2,578 references to DEMO 09, including 937 tweets and 508 blogs. Keep in mind that it didn’t draw from any of the talk on the DEMO Live site. Here’s an overview of the shape DEMO’s footprint took:

You would think that most of this talk, from punditry to casual conversation, would express strong viewpoints on the products being launched. But SM2 actually found that the vast majority of  comments made were neutral in tone. Those that weren’t were either positive, or very positive. Here are the full results of this metric analysis:

SM2 crawls the web searching for tweets, blogs, wikis and forum references that include keywords that the user defines. I used “DEMO Conference,” “DEMO 09,” etc. It then sets a popularity rank between one and ten for each tweeter or commenter based on their followers and based on Compete and Technorati ratings for bloggers. SM2 then lists the entries it finds matching the keywords while taking popularity into account, and creates graphs modeling the data.

DEMOBeat makes a difference

One of the most widely-discussed aspects of the show was the new DEMOBeat series of panels on social media, productivity tools, and energy management solutions, pioneered by VentureBeat editor in chief Matt Marshall. The first session, addressing new opportunities in social media, included all of the major influencers in the space: Dave Morin of Facebook shared Facebook Connect, Max Engel of MySpace demoed MySpace ID on AOL, Google’s Kevin Marks presented Friend Connect, and Jason Smarr of Plaxo showed off its OpenID solution. These companies are direct competitors, vying to open up social media data across the board for the same audience. Predictably, the lineup drew a lot of interest from people who weren’t even physically there. Though, not altogether surprisingly, the companies emphasized that they plan to work together to make OpenID the standard.

The energy panel, showcasing three companies on the demand-side of energy reduction, also generated a lot of response. The headlining product was Google PowerMeter, a device that can track the energy consumption of household appliances. It marks the beginning of a new path for the search giant — capturing the fascination of even the unsavvy masses.

Sudha Jamthe has attended DEMO since 2000, first as an entrepreneur launching a startup, then as a marketing vice president, a startup advisor, and most recently as a social media advisor. She can be reached at @sujamthe on Twitter.

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  • Dang - that Techrigy SM2 tool is something else! Those guys deserve a medal. Thank you Sudha for mentioning it. What a great idea and execution for us to know how well we're getting our stuff out there.
  • @Air2air, glad you like the post.
  • John
    So who was that "woman in the red coat" who so distracted Ben Metcalfe?
  • She would have distracted all of us probably.
  • Interesting how there are so many more links coming from twitter than facebook. I guess that's because DEMO appeals to the tech crowd, who use twitter more.
  • Er... "Keep in mind that it didn’t draw from any of the talk on the DEMO Live site."
  • @waleed, as Eric pointed out this does not include the status updates or comments that were shared using facebook. That is a number that facebook only knows and is not public.

    All data here was pulled out from the public internet. So the small 'social network' number that you see are status updates of people whose profiles are public and archived on Google or from other public places.
  • Also interesting how Belgium was source of 2nd most clicks after the US by a large margin of other countries. Why was this so popular in Belgium?
  • Terrific work! Sudha. I only watched on the first day, while the demos were very interesting and certainly of great value, but the level of viewers (at least from Facebook) was less than expected, some were just down right low class.

    However I thought the streaming was of quite a good quality, even with a little glitches here and there, Bitgraavity guys deserve a big pat in the back.

    My favorite from Day One is Pixetell. That's a cool product. I've gotta play with it some time.
  • Sorry to play devils advocate, but... while this is interesting data and the charts are nice, how is it actionable? Looking at this, I'm not sure how the DEMO folks would use this information to change their marketing plan.
  • @Jeremy,

    Excellent question!! Good metrics should show what is working and what is not working. It should also be granular enough to be able to take action to change outcomes for future campaigns.

    The "Number of Search results" shows the social footprints broken down by the social media mix. The time and resources spent on each of these mediums is a conscious marketing decision so it shows whether the medium is responding favorably. e.g. You can see in the first graph from Hootsuite the tweets sent by @demotweets, which was not a huge number of tweets.

    Another powerful thing to do with all these graphs is to click on them in the real SM2 tool and see the real data. So Demo marketing can see each blog post or tweets and understand who are their market influencers that they need to establish or engage better going forward.

    For example it shows 508 blogs who covered Demo09. All are not going to be in their pr list and can be added for future press updates.

    The tone graph is usually for marcom or pr to followup on negative posts as it may require the company to engage in conversations via comments. This is especially true for product companies. For DEMO it shows overall how the conference was received in social media. We could add traditional media to this graph also as a category, but we have not done so in this case.
  • I think you hit the nail on the head with engagement-- there's a lot of work in that aspect of this... tracking down the influencer's contact info, delegating a response, tracking your interactions in different mediums, and giving visibility to all of that for your team so that you're building on your efforts over time.

    I wonder how many brands do an effective job of tracking their engagement and outreach efforts over time, and are able to really build a relationship with influencers, as opposed to fire and forget blog comments.
  • @jeremy,

    yes its lot of work, but there are cool technologies evolving to make it easier for companies to build evangelists programs and integrate into their existing workflows.

    A lot of brands are engaging in real conversations. trackingtwitter and twibs track 4500 brands just on twitter (thanks to @briansolis who shared these with me)
  • @Shirley, thanks, glad you enjoyed it.

    Each of our facebook experience is going to be different based on our subset of our friends who logged into facebook from Demo live. The Demobeat sessions engaged more users to comment and ask questions. I have captured screenshots of these conversations here on flickr - http://ow.ly/I4Z

    You can see different set of users as I got volunteers to get screenshots for me, so its a mix of what we all saw at different times throughout the two days.
  • The main question remains: How much sales will these companies generate thanks to appearing on Demo?
  • Re: the main question being sales for the presenters... Sales become much easier with media impressions and awareness, which DEMO delivers in spades.