VentureBeat

I'm sorry to be the bearer of bad news. But our company is highly unsatisfied with YEXT. We have been working with them for a few months now. The first month we received 6 phone calls. All of which were placed in our "qualified" inbox, but were either sales calls or junk calls. I was not told upon signing up for Yext that I needed to personally monitor each call received through Yext each month. $150 was debited from our credit card on the first. We paid $150 for solicitation and wrong numbers calling our office.

Upon calling to correct and receive a refund for the $150, I was told that they do NOT give refunds but can credit the amount towards future calls. We had decided to cancel the service because it did NOT generate any new leads. They will not issue refunds so we are forced to continue with Yext until our $150 credit runs out. Was told "You'll just have $150 sitting here whenever you decide to come back to us". They informed me that in order to avoid the same thing happening again, I needed to call or email each month before the first of the month to tell them which calls were junk. On top of that, they still debited $10 the first of the next month for the service instead of using our credit. We did not realize upon signing up that we'd have to monitor closely this service.

Please note this before making the same mistake we did. I just checked our calls for this month. We paid for 2 existing patients that looked up our name and wanted to reschedule their appointments. Something that shouldn't cost us $25 per phone call!

Highly dissatisfied that the customer service could offer no way to fix the problem.