Can we really trust the cloud?

Software architects like to shorthand the spaghetti of interconnected networks that make up the Internet as “the cloud” — an amorphous entity, somewhere distant, that you don’t need to fuss over.

But events around the world have brought cloud advocates back to Earth. From Egypt and Canada to Capitol Hill and beyond, we’ve been reminded that what we call the cloud is just a bunch of computers, in buildings, tied together by fiber-optic cables, and ruled by other human beings.

Just like the rest of the Internet, cloud computing — services run on remote servers and deliver files and computing power over the Internet — are vulnerable to the whims of regulators and governments. Residents of Egypt learned that lesson the hard way when the government abruptly shut off most Internet service providers in a frantic attempt to gain control of its rioting populace after rising unrest.

With a flick of a switch (or, in reality, a few phone calls) most services were crippled or disabled in Egypt. Twitter and Facebook were gone. All that information stored in the cloud on services like Dropbox and Box.net was suddenly unavailable. Salesforce, which has long championed the cause of Web-based software with its “no software” sloganeering, suddenly seemed less visionary.

In at least one country, the cloud, which analysts and businesses have been evangelizing for years now, was vaporized.

Companies have been marching into the cloud for years, whether through storing massive amounts of information or using high-powered servers to deliver better performance at a lower price. What seems to be lost in all the excitement is that companies still have to connect to the Internet for the cloud’s magic to work — and pay someone for all that data and bandwidth. Those same companies that are the gatekeepers to the Internet are the cloud’s gatekeeers as well. They can impose rules — or have rules imposed on them. And those rules can change, often abruptly.

If Egypt’s woes weren’t enough, some new laws passed in Canada are going to enforce bandwidth caps for broadband access. Bell Canada, the “incumbent” provider, can now meter independent Internet service providers using its copper wiring to homes and businesses, and charge any independent ISP that wants to provide more bandwidth. The after-effects range from some Canadians losing the chance to download large games through digital distribution services like Steam to inadvertently using up an entire month’s worth of bandwidth on Skype.

Suddenly, an entire consumer market has a whole new set of questions to ask cloud service providers. Take Dropbox, for example. It makes it easy to upload files to the cloud and access them as needed. But if a user can only afford 25 gigabytes of data each month, that “automagical” service is now a liability that restricts the rest of their usage — which can range from entertainment like video or games to mission-critical applications like voice-over-Internet calls.

At the same time, there’s concern over a proposed bill in the U.S. Congress that would give the government an Internet “kill switch.” Sen. Joe Lieberman is sponsoring the bill as a way to protect U.S. infrastructure from an attack that would cause irreparable harm. Lieberman has published a fact sheet covering a number of the points of contention surrounding the bill in an attempt to dismiss some fears about the government “taking over the Internet.”

It stretches credulity that a kill switch in the U.S. would be used for something as sinister as quelling public unrest — at least as the actual bill is currently formulated. But it would give the U.S. government the ability to, by extension, regulate parts of the Internet. That could come down to disabling some cloud services, if it turned out they had security flaws that, say, opened up the U.S.’s energy grid to cyber attacks.

The news from the past weekend has served as a huge reality check for cloud computing. It isn’t something amorphous, miles away from reach. It’s a very real service sitting in some very real data centers across the world and connected by, you guessed it, very real cables. And, just like everything else, it can be shut down, regulated and otherwise subjected to the whims of those in power.

Recent events don’t spell the death of the cloud. I won’t trade my Google Docs, Box.net, OnLive or Pandora accounts in just yet. But it does remind us that the cloud is of earth, not ether.

Front photo via Cometstarmoon on Flickr

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  • Duck_of_Death

    Yeah. Big Brother is watching us all.

  • Duck_of_Death

    Yeah. Big Brother is watching us all.

  • bd51970

    Not sure if you actually USE Dropbox or not, but the beauty of it is that your files are stored in the cloud AS WELL AS on your computer's hard drive. Therefore, you wouldn't lose access to anything if you lost your internet connection. Interesting article, but you should probably get your facts straight before you go name dropping…

  • bd51970

    Not sure if you actually USE Dropbox or not, but the beauty of it is that your files are stored in the cloud AS WELL AS on your computer's hard drive. Therefore, you wouldn't lose access to anything if you lost your internet connection. Interesting article, but you should probably get your facts straight before you go name dropping…

  • http://twitter.com/logicalmoron Matt Lynley

    That's great, except I do use a dropbox account — and I use it to store files that I no longer have space for on my computer. I'm actually not alone in this one, either. The benefit of dropbox — in my case — is when a friend drops a new song or video in a shared folder that slap onto my phone and then subsequently delete.Maybe the rest of the universe does it your way? That's actually a great question that I'll look into.

  • bd51970

    Excellent point Matt. I don't use Dropbox in the way you do and I was wrong for assuming that it is (or should be) used it in the same manner as I do. My apologies. Again, interesting article that will surely make people think.

  • http://twitter.com/proindustries Protected Industries

    There are plenty of trust issues with the cloud – customers not sure if they can trust a provider to keep their information secure, to reliably back it up and not lose it, to not sell their information to a 3rd party. Or from a provider's point of view, worrying about trusting their cloud vendors to provide a reliable, trust-worthy platform. “Trust” is a compact entered into between two known entities.”Trust in the cloud” is not something one loses when their government pulls the plug. The trust lost is with ones backbone-less ISP (pun not intended…ok maybe a little) caves to a request from the government.As well documented in the Scream movie franchise, when the bad guy cuts your phone line, the usual response is “Shit, the phone's dead!” not “Oh my – 911 is no longer providing me with the quality of service that I have come to expect. What will I do?”That said, I love seeing the “kill switch” issue getting light, and I hope to see the major media outlets putting a nice bright spotlight on Mr. Lieberman's latest misguided legislation…

  • http://www.odysen.com Matt

    Great article and reality check on where things are. While certainly not utopia, much of the cloud services have come a long way in just what, a decade or so. And with so many people moving around all over the place, the need to stay connected and share info privately seems will only be getting stronger…

  • http://twitter.com/stacylady Stacy Cohen

    It scary how much information is on the cloud now. Privacy really is gone.

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