Verizon last had a major outage on Dec. 21, and like that time, customers are taking to Twitter and other social networks to vent their frustrations. Subscribers have been complaining about the outage for several hours and directing their anger at the Verizon Wireless support account. Some users are even suggesting that they plan to leave over the persistent outages.
“I think I’m gonna leave @VerizonWireless … because all this data outage is just irritating and uncalled for,” Indianapolis, Ind.-based Verizon customer Quentin Dock said via Twitter.
Verizon had another outage on Dec. 8, and another back in April. Network outages are a fact of life for every cell tower network, but Verizon is known for for its reliability when it comes to voice and data connections.
“We are investigating reports of some customers experiencing trouble accessing the 4G LTE network. The network itself continues to operate and all customers continue to be able to make calls, send text messages and utilize data services. 3G devices are operating normally.”
If you are experiencing a data outage today, let us know in the comments.
VB's research team is studying mobile user acquisition... Chime in here, and we’ll share the results.