If you’re not reaching, engaging, and monetizing customers on mobile, you’re likely losing them to someone else. Register now for the 8th annual MobileBeat
, July 13-14, where the best and brightest will be exploring the latest strategies and tactics in the mobile space.
Apple has long been known for its intense focus on consistent branding and beautiful simplicity.
While today’s Apple event unveiled a couple new improvements to an expected lineup of products, it also revealed a certain sloppiness that was absent from former, Steve Jobs-led launches.
This wasn’t anything major, just a few minor but glaring inconsistencies: Tim Cook going for the “rumpled executive” look in an untucked shirt, the ambiguous naming of the “new iPad,” (not iPad 3 or iPad HD), the use of a truly horrible pun on a new product’s landing page, and finally, the tie-dyed Apple logo at the presentation’s conclusion.
These are not the kinds of things I normally care about. They have nothing to do with hardware and nothing to do with technology.
But Apple’s ethos is about so much more than hardware and technology: It’s supposed to be, as this outsider sees it, about aspiration, dreams, desires, the future, even Utopia. In a word, it’s only 30 percent about the tech and 70 percent about the branding.
Think about the company’s meticulous attention to packaging details, the layout and lighting of its signature stores, the exacting control it maintains over partners and apps, the unwavering emphasis it places on design. And all of that was started and maintained by Steve Jobs.
I’m certainly no Steve Jobs fangirl; I hold the guy in appropriate regard for his many accomplishments and also recognize in him his many human foibles. But love him or hate him, he was a visionary and a perfectionist who would be almost impossible to replace.
I think today’s Apple event shows that perfectionism fraying a bit around the edges. The bad pun, the goofy logo, the weird product name — all of it pointed to a leadership that either didn’t understand or didn’t care about consistency in iconography.
Steve Jobs, and the Apple brand under him, were individually and collectively icons. Jobs was a personality and also a caricature of the personality, with his trademark uniform of black turtlenecks and jeans and his signature phrases: “make a dent in the universe,” “think different,” or even “one more thing.” Like icons from Cary Grant to Lady Gaga, he understood that a certain presentation was what the public expected of him.
Likewise, the Apple brand stood for beauty in simplicity. Devices without a cluster of buttons were the uniform. A narrow selection of elegant fonts were the language. And nomenclature was consistent enough to become one of the most hotly speculated-about features of any launch. Would it be called the iPhone 2? The iTablet? The iPhone 5 or the 4S? The 4GS? Think about how little anyone cares about the name of HTC’s next smartphone or Google’s next bit of software, and you’ll see how important that one small detail of nomenclature was to Apple’s iconic position in the world of tech and consumer brands.
Today’s event and the tiny but glaring inconsistencies bring up the impossible-to-answer question: Would Steve have green-lit that?
No one can say definitively whether “resolutionary” would have passed muster under Jobs. Steve is gone. While fragments of him live on in the company’s website and wording and product design, that likeness is destined to degrade over time.
At some point in the future, it’s within the scope of my own limited imagination to envision Apple products that bear little or no resemblance to anything Steve Jobs created.
Last time Apple was without Jobs, it came out with a lineup of duds. Do you remember Apple’s digital cameras, speakers, or video game consoles? Or how about the company’s Newton PDA? While Apple was cranking out those dogs, Jobs came up with Next (later to become the foundation of OS X) and Pixar.
Today, we saw the first cracks in what will eventually become a wholesale break with the past. What happens next will depend largely on the company’s ability to lead itself now that its founding leader is gone.
VB's research team is studying mobile user acquisition...
Chime in here, and we’ll share the results