Virgin Mobile back on track after 16-hour service outage

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After a huge service outage, Virgin Mobile is reporting that its network is up and running once again.

Around 18 hours ago, the mobile provider noticed the widespread loss of service and issued a statement saying, “We apologize, but we are currently experiencing a national data and text messaging outage. Our engineers are working diligently to resolve it.”

Customers in some areas reported that service was up and running again around five hours after that statement was issued. However, Virgin Mobile was only able to confirm that all service had been restored as of this morning.

“We are happy to report that the outage has been resolved,” wrote a company spokesperson on the Virgin Mobile Facebook page. “Again, we are sorry for any inconvenience.”

Consumers were also advised in that statement to try the old turn-it-off-and-then-back-on-again trick if they still didn’t have text and data service.

In somewhat related news, Virgin Mobile released the commercial below a week or two ago. In it, Sir Richard Branson claims that he’s gonna “service you — every last one of you” with unlimited data and texting. If you were affected by the service outage and feel the need for some catharsis, the ad spot also contains a Richard Branson lookalike slap reel, which you can replay as many times as it takes to get the rage out of your system.

Image courtesy of Creatista, Shutterstock

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