Customer support software in the cloud provider Freshdesk helped itself grab a $5 million in funding, the company reported Thursday.
Freshdesk gets that you’d rather be liking your friend’s drunk vacation photos on Facebook than sitting on the phone with customer service because your computer won’t hold a charge. That’s why the company uses Facebook and Twitter for customer service purposes, along with email and phone call support. It provides help desk and ticketing services that can be used with just an email content — no need to log into the service directly.
The company competes directly with ZenDesk, a similar help desk and ticketing service. ZenDesk also uses Facebook and Twitter to process customer service issues and requests.
The new funding, led by Tiger Global with Accel Partners participating, will be used to build the engineering team and add new product features.
Freshdesk has offices in Los Angeles and India. The company launched in July 2011.
Angry customer service call image via Shutterstock
VB's research team is studying web-personalization... Chime in here, and we’ll share the results.