This is a guest post by entrepreneur Alex Mehr.
Romance is a part of all our lives at one point or another – whether you are a casual dater, looking for love, or in a committed relationship. So it’s not surprising that an entire online industry has been created around romance. With the emergence of new technologies and the growing popularity of social networks, the online romance industry is constantly evolving.
While online dating remains a core piece of the online romance puzzle, social networking for couples has recently paved the way for a new business opportunity for entrepreneurs.
Singles versus couples
Traditional dating sites have been around for some time with great success. Recently, my business partner and I noticed a lack of opportunity for couples to interact with one another, and we launched a specifically designed product.
Since then, we have seen a growing trend of couples turning to private social networks to interact with one another. Additionally, we’ve seen a growing popularity around location-based social discovery services that are geared toward helping users find and meet new people in their vicinity. Each of these services plays a key role in the online romance industry as a whole.
The challenge, we realized, is that people’s relationship statuses change, which makes it difficult to keep customers long-term.
Since the early days of our company, Zoosk, customers would send us emails thanking us for helping them find love, sharing photos and the story of their relationship. One of my favorite stories came from a couple who met on Zoosk and then realized they lived down the street from each other. Even though they were neighbors, they never ran into each other before meeting online.
As customers continued to engage with our brand, even when they no longer needed a dating service, we saw an opportunity to overcome the challenge of customer retention, and created a service for people in relationships. This way, they’d have a place to share their stories – not just with us, but with their friends and family.
Companies must now offer different tools to users at every stage of their romantic journey. That way, when a user goes from A to B, it will be possible for them to easily switch gears and use a different set of tools more appropriate for that stage of their life.
Not only does this business model create more brand loyalty, but it helps eliminate the churn that is often experienced in the industry.
Private versus social
We live in a social world, both online and off. Yet, many of the services in the world of online romance are limiting to users because they don’t capitalize on social.
As I mentioned, several new services have popped up that offer private social networking for couples. These social networks are designed specifically for you and your significant other. However, we believe it is much more rewarding for couples to share their relationship memories and milestones with family and friends. With private social networks, the element of “sharing” is lost, and it’s easy to get bored. Isn’t it more entertaining when friends “like” and comment on your pictures?
I believe social networking for couples should be a core part of the online romance industry, but when developing a product, entrepreneurs must think bigger picture and incorporate more social elements.
Furthermore, in the real world, singles and couples are friends. They set each other up on dates and they wish each other “Happy Anniversary.” I’ve found that friends in a relationship often make the best matchmakers. Yet, many traditional online dating sites do not offer a platform that allows for those friends to give dating tips and advice to their single friends.
The evolution of social networking has made it possible for online romance sites to bridge the gap between friends, and even family, both single and in a relationship, by giving them the opportunity to be a part of one another’s romantic journey.
“Hookups” versus long-term engagement
Social networking services focused on location-based social discovery often get dubbed “hookup” sites. Depending on the service, that may or may not be true. Regardless, I like to think of it this way – every city has a bar that would be considered a hookup spot. So, it’s a given that the online romance industry would have its fair share of hookup spots.
This is an element of romance that has become a large part of the industry, especially with the proliferation of smartphones, and it will be around for a long time. But again, these services fill a specific need, and will lose customers as they move onto the next phase of their lives. Consequently, they will always have issues with long-term engagement.
Together, each of the elements of romance that I mentioned above makes up the online romance ecosystem. They represent the various stages of our romantic lives.
As an entrepreneur in the online romance space, I believe it is important to evolve with your users and to offer services that cater to each facet of their romantic journey, providing them with different tools and resources that will be useful every step of the way. While there is no doubt that the online dating industry alone has been incredibly successful, it is really just the beginning.
By expanding our services beyond dating, we’ve been able to create more brand loyalty and have also built stronger relationships with our users.
Alex Mehr (@alexmehr) is the co-founder and co-CEO of Zoosk, the romantic social network. He co-founded Zoosk in 2007 alongside Shayan Zadeh, while attending the MBA program at the University of California, Berkeley. Alex holds a Ph.D. in mechanical engineering from the University of Maryland. Prior to starting Zoosk, he worked as an engineer for NASA and collaborated on several manned and unmanned space flights.
VentureBeat and marketing technology analyst David Raab are working on a new Marketing Automation usage and ROI study
. If you currently use a marketing automation system, help us out by answering the survey.
If you do, we'll share the resulting data with you.