Media

Book publisher Hachette demostrates why you don’t want to piss off Amazon

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Amazon is making books from Hachette much less appealing to purchase after a set of failed contract negotiations between the online retailer and the big publishing house, reports the New York Times.

Amazon apparently wanted better terms from Hachette, the smallest of the five major publishers. But when Hatchette wouldn’t deliver, Amazon decided to raise prices on its books, remove its products from its recommendation features, and increase the shipping wait time on its books.

Amazon has even stopped taking preorders for Hachette books. You can’t reserve a copy of the much-anticipated release of Harry Potter author J.K. Rowling’s new book, The Silkworm (which is under the pen name of Robert Galbraith).

I doubt most people will be bothered enough by Amazon’s actions to seek out a different bookseller. Amazon customers are a loyal breed thanks to the company’s Prime membership program, “free” two-day shipping, and closed digital media platform. (For instance, if you prefer e-books and only ever buy books from the Kindle store, you probably aren’t going to head over to Barnes & Noble’s Nook store just to pick up one or two books. People like having all their stuff under one umbrella.)

The move not only shows what happens when you piss off Amazon but also demonstrates how much power the retail giant has when it comes to online book sales.

More about the companies and people from this article:

Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where cu... read more »

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20 comments
Tim DelChiaro
Tim DelChiaro

When I saw that it was going to take Amazon something like 10 days to ship (plus more days to deliver) an in stock book, I canceled the order and got it from Barnes and Noble in two days. Then Amazon said it wouldn't really take that long. No reason to put up with their shipping delays.

Roberto Martinez
Roberto Martinez

Well I do not see a problem about Amazon looking for the best deal, but what bothers me is that they are hidden product recommendations. This means that I as a consumer not getting the info I need to buy. This definitely put my trust in them in jeopardy. Are they doing this with this publisher only? Or maybe they are not showing info about other products as well

Mario Chaves
Mario Chaves

Since when is it wrong to try to get the best deal for you and your customers? Amazon is a great company with outstanding prices and service.

Tim Dick
Tim Dick

Amazon is Wrong. Buy less.

Mounir El Abridi
Mounir El Abridi

not sure that demostrates is a verb in the english language ..

Jeaneen Alise
Jeaneen Alise

Amazon needs a competitor... stat.. this is the only reason they can get away with it

Scott Lightner
Scott Lightner

Josh - Sam Walton is probably turning in his grave over the predation and abuse his company extracts in every aspect of their business model, including their workers, suppliers, customers, communities, governments, and the planet. Amadeo Giannini is likely doing the same with regard to BofA today.

Josh Poulain
Josh Poulain

Jeff Bezos idolizes Sam Walton, and got a lot of his early ideas for Amazon from his autobiography. So it makes sense that they remind you of Walmart

Brian Tickell
Brian Tickell

That's just for a publishing company, but I bet they use the similar shady tactics for people that have used the prime trial once or twice and decided not to continue with the services.

Arkadiusz Zylka
Arkadiusz Zylka

Amazon wants to tell them what they like @ "specific interests"

Scott Lightner
Scott Lightner

Fuck Amazon! Who wants to patronize a 900lb gorilla? The more I hear about them, the more they resemble Walmart. "I doubt most people will be bothered enough by Amazon’s actions to seek out a different bookseller." Why is this statement true? Are Amazon shoppers just looking to buy whatever? Or do they have specific interests?

Karan A
Karan A

 Amazon really needs some serious competition. Ebay sadly has failed to deliver.