Media

Netflix is name-checking Verizon for its crap network — and Verizon doesn’t like it one bit

Image Credit: Flickr/Eric Hauser

When big phone companies get into serious public relations problems, they usually call the lawyers first and ask questions later. That’s exactly what Verizon did after Netflix began posting messages at its site calling out the carrier for poor video streams on Wednesday.

Netflix is not singling out Verizon. Anytime streaming performance goes south for one of its members, Netflix detects what ISP the member is using and posts one of these:

The new in-player notifications Netflix is displaying for Verizon Internet subscribers experiencing streaming quality issues.

Above: The new in-player notifications Netflix is displaying for Verizon Internet subscribers experiencing streaming quality issues.

Image Credit: Gizmodo

Netflix says it’s only “testing” the messages, adding that it has no intentions of bowing to Verizon’s wishes.

Verizon says it’s not at fault for pixilated or interrupted streams. “There is no basis for Netflix to assert that issues with respect to playback of any particular video session are attributable solely to the Verizon network,” Verizon says in its cease-and-desist letter to Netflix.

“As Netflix knows, there are many different factors that can affect traffic on the internet, including choices by Netflix in how to connect to its customers and deliver content to them, interconnection between multiple networks, and consumer in-home issues such as in-home wiring, Wi-Fi, and device settings and capabilities,” writes Verizon’s public policy chief Randal Milch in the letter.

It is true that Verizon manages only the last mile of the broadband network. But Verizon has already exacted payment from Netflix for the right to connect video servers directly to the carrier’s network, and Verizon holds that that still isn’t enough to guarantee solid streams.

We’ll have more as the standoff develops.

via

More information:

verizon is a global broadband and telecommunications company and a component of the Dow Jones Industrial Average. It started in 1983 as Bell Atlantic (based in Philadelphia) with a footprint covering New Jersey to Virginia and emerged ... read more »

With more than 25 million members in the United States, Canada and Latin America, Netflix, Inc. [Nasdaq: NFLX] is the world's leading Internet subscription service for enjoying movies and TV shows. For US$7.99 a month, Netflix members ... read more »

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22 comments
Danny Kastner
Danny Kastner

Verizon, how about "cease to exist" if you can't play the game.  

Ric Sansand
Ric Sansand

I pay you and they pay you what part of 'you are fraking up,' dont you understand Verizon you POS provider?

Eric Till
Eric Till

#verizon sucks... just left them the other day for AT and T

Julie Dodd
Julie Dodd

Who cares Netflix sucks. I cancelled my service 2 months ago

Snapper Snap
Snapper Snap

Don't say sorry for the problems is a known issue in markets and others like Toyota did in the past. To be such aggressive in words is another issue, we could not happy about...

Matthew Giacomazzo
Matthew Giacomazzo

Take a look at the internet service in similarly advanced nations. We are behind and also paying too much. Our internet is subsidizing a failed cable/sat TV market.

Michael Clarke
Michael Clarke

The minute the government granted pay by the bit billing to phone companies they turned evil

Michael Clarke
Michael Clarke

Verizon ripping people off? naw, say it isn't so ;)

Future Weird
Future Weird

F*** Verizon. Maybe they can blame in on Obama like the rest of the world.

Jose Malave
Jose Malave

I have no complaint about my Verizon. Fastest internet I've ever had.

Brennan Cheung
Brennan Cheung

Rob Parisi, 1) Netflix is already paying for bandwidth and so are the ISP customers. Your beef is with your Internet provider for not having enough infrastructure to handle incoming traffic. Technical details here: http://blog.level3.com/global-connectivity/observations-internet-middleman/ 2) If ISPs let content providers peer for free (as Google Fiber is doing) it reduces congestion on the Internet, potentially reduces the ISPs costs, and delivers a superior customer experience. http://arstechnica.com/information-technology/2014/05/why-google-fiber-unlike-comcast-gives-netflix-free-peering/

Raul Vega
Raul Vega

I pay under 50 a month for 200Mb fiber with the only limit being a daily 20GB upload cap in Japan. There is no reason but greed that the US doesn't have fast cheap pipes. "America is so big" is a bullshit excuse too. You can still wire up the cities and work your way out.

Nitish Kannan
Nitish Kannan

Umm to all the ignorant people out there with a FiOS connection you using the internet doesn't slow your neighbor down. Google fiber doesn't throttle anyone. Verizon FiOS should allow all traffic we pay for our connection

Brian Heston
Brian Heston

Verizon sucks balls. They throttle even before you reach your limit. They are evil, money-grubbing bastards.

Nicholas Daigle
Nicholas Daigle

No. Consumers are pissed. Netflix is just making it easier for them to vent their frustrations.

Nicholas Daigle
Nicholas Daigle

Rob, maybe you should get mad at your ISP for not innovating instead of consumers who are just using what they've already bought. Apple innovates every year. You get a better phone because of it. Your ISP doesn't. You get artificially held back. America is falling behind the world. Our ISPs are to blame.

Rob Parisi
Rob Parisi

In bandwidth starved New Hampshire all internet is clogged up with people ditching TV providers and jamming up the internet by download video. The working stiffs like myself suffer the slow internet and are less productive with someone is downloading a turkey movie... Netflix is riding the ISP and the only ones losing are true internet users not media users.

Rob Parisi
Rob Parisi

Netflix is a cancer of the internet, it needs to pay it's way!