NewVoiceMedia, a company that sells cloud-based software for sales, marketing, and service employees in contact centers, has raised $50 million in new funding.
The company’s technology takes care of organizing, recording, and analyzing all of a business’ inbound phone calls. That way, there’s no need to run software like that in an on-premises data center, and there’s no need for everyone to work out of a central call center. Instead, they can take calls on their own smartphones. The software can hook in with customers’ existing Salesforce.com software for tracking sales leads and customers.
With the new funding, NewVoiceMedia can now spend more to tack on more services and drum up more business around the world. Based in Basingstoke, England, NewVoiceMedia runs North American operations out of an office in San Francisco that opened last year.
Technology Crossover Ventures led the round. Bessemer Venture Partners, Highland Capital Partners Europe, Eden Ventures, Notion Capital and Salesforce.com.
Customers include Berry Bros. & Rudd, Dencall, QlikView, and Wowcher.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company’s platform and application services include... All Salesforce.com news »
NewVoiceMedia helps businesses of all sizes in handling customer service calls. Smaller businesses can take advantage of a telephony solution that identifies callers, prioritizes and routes ... All NewVoiceMedia news »