Mobile

Why breaking up is hard to do … for social apps like Facebook, Foursquare, and LinkedIn

Volume Up is a regular column on consumer technology and digital ecosystems by Reticle Research principal analyst Ross Rubin.

With sophisticated mobile operating systems came the promise of “desktop-quality” apps. But recently, there’s been evidence that the piling on of features in such apps as Photoshop, iTunes, and Microsoft Office may not hold true in the mobile world.

And, paradoxically, this has been exemplified by apps for social networks, which are generally focused on integrating people, information, groups, and messaging. But, as the song goes, breaking up is hard to do, and the split off portions of key social apps have elicited different reactions from their users.

Facebook

Facebook Messenger has long been a popular app in the Apple app store, but it recently rocketed to the top of the charts when Facebook decided that it would discontinue supporting messaging in its flagship mobile app.

Facebook has indeed added a few new tricks to its messaging app that weren’t supported in the core experience. But of course, the blowback has been related to the forced change and the likely exasperation of having to deal with another messaging app alongside existing popular options that support one-to-one media swapping such as Skype, Snapchat, the engmatic Yo, and WhatsApp, the latter of which is already in Facebook’s fold.

Facebook likely wants to see its Messenger associated with this group of fast-movers in a hipper demographic as a hedge to its own Slingshot. However, it’s worth remembering that the category also includes such faded stars as AOL Instant Messenger (AIM) and BBM. There may also be latent concerns about setting a precedent of that may lead to even more messaging apps being launched out of services such as Twitter. One quasi-social app that isn’t following suit is real-world networking site Meetup, which just added messaging to its app.

Foursquare

The app that popularized the check-in long had a dilemma of how to move beyond its cult and key demographic of young, social adults. Foursquare was also stuck in something of a technology gap. Its founders knew that, with the pending arrival of technologies such as Bluetooth beacons, check-ins would one day be automated or redundant, but we’re not there yet. At the same time, it has seen increased interest from companies such as Apple working with Yelp as a provider of local business information.

Its answer was to launch a new app that portioned out the check-in and friend-finding to a new app called Swarm and made Foursquare more of a direct competitor to Yelp, albeit one infused with more of Foursquare’s social DNA. Curiously, Swarm relies heavily on your Facebook social graph and even the company’s new Messenger app for communication with contacts, despite the competitive history between the two companies.

The new pairing has a better clarity of purpose on both ends. Old hands have been grousing about changes to mayorships and the finer points of badges versus stickers, but Foursquare has grown up and it’s poised to attract more people who are willing to do the same.

LinkedIn

LinkedIn was relatively late to release both its mobile app and tablet app, but its native mobile efforts have improved over the years. It’s also branching out by releasing  a pair of apps that provide a slicker window into parts of its service.

LinkedIn Job Search lets you save searches for quick surveys of new employment opportunities while LinkedIn Connected provides quick browsing through contacts for updates such as job anniversaries and title changes. (Coincidentally, a third-party app called Weave has recently provided yet another window into LinkedIn, allowing you to flag local people with whom you want to professionally network with Tinder-like swiping left or right.)

But, unlike with Facebook and Foursquare, there’s been no backlash. This is because the new features apps haven’t resulted in any new real functionality that isn’t in the core LinkedIn app and nothing’s been removed from that app. While the company may have played it safe by retaining the core experience of its mobile app, it risks the confusion that was spurred by Facebook’s Paper experiment. That app provided a slick, mobile-first overlay over a core portion of the Facebook user experience. Many who tried it seemed to like it, but few ultimately used it.

The motivations and methods for all three social network app carve-outs were different, but one thing they all share is a quest for mindshare versus dedicated competitors. If you see that icon on your Android home screen or iPhone dock, you’re far more likely to consider Facebook versus Snapchat to message, Foursquare versus Yelp to find a place, or LinkedIn versus Indeed to check for new opportunities.

Ross Rubin is principal analyst at Reticle Research and founder and editor of the crowdfunding product site Backerjack. He also blogs about the tech industry at Techspressive.

More information:

LinkedIn is the world’s largest professional network on the internet, with more than 259 million members worldwide, including executives from Fortune 500 companies. Founded on May 5, 2003, by Reid Hoffman and founding team members f... read more »

Facebook is the world’s largest social network, with over 1.15 billion monthly active users. Facebook was founded by Mark Zuckerberg in February 2004, initially as an exclusive network for Harvard students. It was a huge hit: in 2 w... read more »

Foursquare is a location-based mobile platform that makes cities easier to use and more interesting to explore. By “checking in” via a smartphone app or SMS, users share their location with friends while collecting points and virtu... read more »

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13 comments
Mr. Yuck
Mr. Yuck

"Old hands have been grousing about changes to mayorships and the finer points of badges versus stickers, but Foursquare has grown up and it’s poised to attract more people who are willing to do the same." Did Ross Rubin write that himself? Because it sounds an awful lot like  an uncredited quote from a Foursquare employee. :-). I hardly think the 90% of negative reviewers on Google Play and Itunes since the split are just a couple old hands who need to grow up. Are you old enough to remember The New Coke Ross? You think they told the voices of dissent to grow up?

Brad Brenneman
Brad Brenneman

Foursquare missed a vital step....understanding why people check in. It isn't to see where their friends are, or where to go to eat. The gaming aspect, coupled with check in specials and mayorships drove the app. Splitting the app and then Removing these functions is leading millions to abandon the app. No tears for the arrogant dev team. They have ignored 3 months of 90% of negative reviews and will be out of business soon (remember compuserve's idea of assigning numbers instead of user names?)

Tanvir Khandaker
Tanvir Khandaker

When you blow millions in investor dollars its not that hard

Tony Yi
Tony Yi

FB messenger auto updates your mobile number to your FB profile. if you remove it from your profile, you are warned you will not be able to post pictures or videos anymore. aggressive. too aggressive. dislike. i removed it despite the warning.

Jeffrey Thom
Jeffrey Thom

What happened. Foursquare is now useless. I'd been using it from launch, now I'm not even sure what they're trying to do let alone how I can use it. Guess its a bonus for Yelp. And If I didn't own any FB I'd be running a million miles.

Natan Avraham
Natan Avraham

Foursquare is crap, people want more privacy, not less

Filip Winter
Filip Winter

The whole splitting apps idea thingy was bad from the start.