Salesforce Tuesday announced five new Apple Watch apps that were developed by its partner companies as part of its Salesforce Wear development program.
The apps, as you might imagine, are geared toward making enterprise employees better equipped to provide better customer service. Salesforce said it has actually developed 20 new Watch apps, but talked about only six of them at a press event in San Francisco today.
NewVoiceMedia has developed an app that reads incoming calls and then provides data about the caller from the Salesforce CRM. The app, running on the Watch, might recognize a hot and important sales prospect, then arm the salesperson with key facts to use in the call.
With the BetterWorks Wear app, a retailer could arm their sales associates with Apple Watches so they’re always updated on progress toward team and individual sales goals.
The ContactWorld app integrates with Salesforce data, so sales and service reps can see key data points about a given customer to offer the right kind of customer service. They can do this with just a glance at the Apple Watch.
The FieldExpert app by ClickSoftware lets field service professionals review their upcoming schedules, update service requests, schedule additional services based on customer requests, and share customer updates — while keeping their hands free. For example, a package delivery driver could notify the customer of his estimated time of delivery.
The TaskRay app by Bracket Labs makes it easy to see a project’s status with quick-to-read completion gauges. The app offers voice dictation, which allows users to speak their updates into the Watch, converting the voice memo into text and automatically syncing it into Salesforce.
Similar to the ContactWorld app, the Vlocity Wear app for Communications and Media by Vlocity connects to Salesforce Sales Cloud and Service Cloud, providing reps with customer profile data that lets them create tasks and better deal with the customer. For example, a representative can quickly review a customer profile to understand his or her concerns and initiate priority tasks for the extended account team to complete directly from the Wear app.