Makers of personal finance bot Trim have created a new bot to negotiate with Comcast and reduce monthly billing rates, the company told VentureBeat today.
Last year, Comcast customer service was ranked among the worst in the United States. After an interaction between a customer service agent and customer went viral in 2014, Funny or Die made a video about it.
Available for the first time today, the bot operates as a Chrome extension and responds to what the customer service agent says using natural language processing. The bot can operate on autopilot or be switched to manual so the customer can interject or turn off the bot at any time.
Because it can take a while for the bot and the human on the side to negotiate lower fees, Trim made an overlay so people can play Tetris, Brick Breaker, or Snake.
"Basically we want to see how many people we can help before Comcast shuts us down," Trim CEO Thomas Smyth told VentureBeat in an interview.
Through reduced services or special deals, thus far 200 users have saved an average of $10, he said.
