Myopic entrepreneurs need to “think big,” Get Satisfaction CEO says (video)

Get Satisfaction CEO Wendy Lea has a few choice words for entrepreneurs, and the women and men in the business of creating and running startups would be well served to tune in.

“If you’re going to get into the entrepreneurship game… I think it’s our responsibility to think big,” Lea said in a recent interview with VentureBeat. She continued to admonish startup folks who are myopic in their aims while huge needs still abound in … Continue Reading

Get Satisfaction raises $10M to go global with its social CRM

Social CRM company Get Satisfaction has raised a $10 million second round of funding.

The company’s online community customer-service platform lets brands create online communities where their customers can post questions, comments, and complaints about the company that the whole community can read. The brand can respond to posts directly, customers can respond to each other, and members of the community can rate the responses based on how helpful they are.

Get Satisfaction also enables … Continue Reading