Leaked screenshots hint at a new app from Apple that would help iPad, iPhone, and Apple Watch owners get devices repaired without having to hit the Genius Bar.
Images of the app first appeared on a blog called uSwitch.com. Screenshots indicate that users will be able to report a problem and coordinate support through a live chat feature and by sending a device in to be repaired.
Customers will also have access to a support hotline and be able to schedule an appointment with the Genius Bar through the app, according to the report. In addition to providing customers with tools for contacting support, the app may host instructions for how device owners can fix more minor issues themselves.
The app (a serious upgrade from Apple’s existing support options) is no doubt an attempt to alleviate the strain on Apple’s Genius Bar and to raise overall customer satisfaction.
Check out the photos from uSwitch below:
VentureBeatVentureBeat's mission is to be a digital town square for technical decision-makers to gain knowledge about transformative technology and transact. Our site delivers essential information on data technologies and strategies to guide you as you lead your organizations. We invite you to become a member of our community, to access:
- up-to-date information on the subjects of interest to you
- our newsletters
- gated thought-leader content and discounted access to our prized events, such as Transform 2021: Learn More
- networking features, and more