Remember a company named Haptik.

The team, based in India, has created a messaging app used by millions of people. It relies on A.I. to help human agents provide personal assistance, a bit like Mezi or Lola. Interestingly, the folks behind this app learned a few lessons about what it takes to create an app when you don’t have the development frameworks handy like we do in the U.S.: They had to create their own.

One of the smart people behind the app is Akhil Aryan, in charge of “product and growth” at Haptik but who also writes about the chatbot field on occasion. He shared some insights with me in person at MobileBeat 2016. What I like about the app is that it uses a combination of human agents who then help users with reminders and tasks, all tracked with their own A.I.

Recently, Aryan posted about how A.I. is helping people with everyday routines. You can read about it here.



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