Microsoft is expanding the range of cloud-based features it offers to government customers, allowing them to tap into many of the same services used by its business clients.
Public agencies are a growing customer base that the company targets with its Microsoft 365 Government platform. Now these customers will have access to Microsoft’s Teams, Power Platform, and Dynamics 365 Customer Engagement and an enhanced set of mobile and security tools.
“Our government agencies have a unique opportunity to deliver massive impact on the lives of U.S. citizens — an impact that can be accelerated and emboldened by technology innovation,” wrote Toni Townes-Whitley, president of Microsoft’s U.S. Regulated Industries division, in a blog post. “However, these same agencies are challenged to modernize and keep pace with the changing technology landscape, while simultaneously reducing costs, protecting data, and meeting stringent compliance regulations.”
While the government has been painfully slow to modernize and move services online, the sector has nonetheless become a hotly contested battleground for cloud giants such as Microsoft, Amazon, Google, and Oracle. These companies argue that embracing the cloud could make operations more efficient while delivering services to the public faster and more reliably.
To enhance its own appeal, Microsoft 365 Government now offers Teams, which launched for enterprise users back in 2017. This Office 365 chat-based collaboration tool competes with Google’s Hangouts Chat, Facebook’s Workplace, and Slack.
The company is also introducing Microsoft Power Platform and Dynamics 365 Customer Engagement for Government. Basically, the two products are designed to give government agencies the same kind of business analytics and intelligence tools that businesses widely use to understand their users and improve services.
In addition, Microsoft said government agencies using its Office 365 Threat Intelligence in GCC will have new automation features designed to help embattled public IT workers fight back against growing cyberattacks. Microsoft also highlighted the fact that it had updated the architecture of its mobile Outlook services to make them more secure.