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The company’s latest investment, which was led by Sequoia Capital, with participation from Greylock Partners, Andreessen Horowitz, Allen & Company, and Porsche Ventures, comes after a year of growth that saw its revenues quadruple. It’s difficult to read too much into any first-year revenue growth metrics, but it’s clear that companies are hankering for technology that helps them optimize their customer-facing operations.
Contact centers have proven fertile ground for AI, with a slew of companies emerging to offer their own take on how automation can improve companies’ interactions with their customers. Just today, Uniphore announced a fresh $140 million investment to analyze emotion and engagement in both voice and video-based calls, while Talkdesk launched a new “human-in-the-loop” AI trainer for contact centers.
Cresta shares common ground with many of these companies, though it’s placing a specific focus on learning from what the best-performing agents do and passing this knowledge to colleagues while nudging them with suggested responses.
MetaBeat will bring together thought leaders to give guidance on how metaverse technology will transform the way all industries communicate and do business on October 4 in San Francisco, CA.
The San Francisco-based company officially launched last year with $21 million in funding, and it has amassed an impressive roster of clients so far, including Intuit, Adobe, and Dropbox. Cresta recently introduced Cresta for Voice to target phone-based sales and contact center teams, and it launched an integration with Amazon Web Services’ Amazon Connect cloud contact service platform last year.
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