I’m sure you’re sick about hearing about Twitter downtime by now. Quite frankly I’m sick of writing about it. However, a post tonight on Twitter’s offical blog is worth writing about:

We’ve gone through our various databases, caches, web servers, daemons, and despite some increased traffic activity across the board, all systems are running nominally. The truth is we’re not sure what’s happening. (The emphasis is mine.)

Twitter was down again today. It was down yesterday, and the day before that. In fact, Twitter is down right now. A lot of my posts of late about Twitter haven’t had the most serious of tones, but it’s very clear now: Something is seriously wrong with Twitter.

It’s gutsy of the Twitter crew to flat out admit that it has no idea what is going on with its service. It’s also progress to see them admit failure. Really, it’s just good that Twitter is talking about the issues in a very open manner.

Maybe someone out there will be able to help the Twitter crew out if they can’t help themselves.

[photo: flickr/cdharrison]

Tags:
Trackback URL

  1. May 21st, 2008
    9:39 pm

    Twitter: How do you keep customers coming back? The importance of switching costs « These two cents said:

    [...] MG over at Venturebeat has a good post up on Twitter’s employees admitting to the fact that they don’t know what’s going on. Possibly related posts: [...]

  2. May 21st, 2008
    9:56 pm

    Database Management » Blog Archive » Twitter: An admission of failure, a call for help said:

    [...] - Intelligentedu.com Free Computer Training Blogs wrote an interesting post today onHere’s a quick excerpt I’m sure you’re sick about hearing about Twitter downtime by now. Quite frankly I’m sick of writing about it. However, a post tonight on Twitter’s offical blog is worth writing about: We’ve gone through our various databases, caches, web servers, daemons, and despite some increased traffic activity across the board, all systems are running nominally. The truth is we’re not sure what’s happening. (The emphasis is mine.) Twitter was down again today. It was down yesterday, and the day before th [...]

  3. May 21st, 2008
    10:53 pm

    The turnaround begins? Twitter gets its $15 million funding » VentureBeat said:

    [...] on and off throughout the afternoon, but that is really a given at this point. The bigger news was its admission that it had no idea what the problem was that was causing its downtime. The service has reason to [...]

  4. May 22nd, 2008
    8:14 am

    Twitter and Friendster Parallels | Bronte Media said:

    [...] is at a very similar juncture in its own life. In fact, you can probably nail today’s close of a $15m round of capital that was extremely competitive to the time when Friendster raised a similar amount for Kleiner Perkins and shunned a $30m [...]

  5. May 22nd, 2008
    9:35 am

    Linkpost | 5.22.2008 | dailytechnews.info said:

    [...] Twitter: An admission of failure, a call for help — Techs at Twitter don’t know why the service has been down repeatedly [...]

  6. May 22nd, 2008
    12:59 pm

    Twitter on its architecture: We can rebuild it. We have the technology. » VentureBeat said:

    [...] Twitter has had major scaling issues over the past year and change — issues we’ve all experienced in both the system being down and general [...]

  7. May 22nd, 2008
    6:47 pm

    Twitter may have more serious issues than its downtime » VentureBeat said:

    [...] clearly has some issues that it needs to work out — and its downtime may be the least of them. //OBSTART:do_NOT_remove_this_comment var [...]

  8. May 24th, 2008
    11:12 pm

    The only thing Twitter has to fear, is Twitter itself » VentureBeat said:

    [...] that is reasonable. The service’s reliability has gone from bad to worse, culminating in an admission that it isn’t sure what is wrong and that it will basically need to be re-built. As anyone who has read any of my dozen or so posts [...]

  9. May 27th, 2008
    2:06 am

    daemon 4 12 said:

    [...] nominally truth cause happening programming Ruby Rails tech startup Venture Capital Applicatihttp://venturebeat.com/2008/05/21/twitter-an-admission-of-failure-a-call-for-help/Daemon Tools SUPPORT - Page 12 - THE DAEMONS HOMEI install the daemon Tools 4 very successful. [...]

  10. May 28th, 2008
    9:41 pm

    Twitter: Still not working, but explaining why on Twitter Status blog » VentureBeat said:

    [...] run using the Tumblr micro-blogging platform, will allow the company to provide quick updates when something breaks — or as the case may be, something is fixed. That was in fact the case tonight as Twitter [...]

  11. May 29th, 2008
    3:37 am

    Startup Meme » Twitter With a Status But Still Dead said:

    [...] after dreadful communication with users regarding problems, the micro-messaging service Twitter is gradually coming back on [...]

  12. June 6th, 2008
    12:53 am

    FriendFeed takes noisy tracks and makes a best-of collection » VentureBeat said:

    [...] With some services, a strength is also a weakness. Take the micro-messaging service Twitter for example. It’s becoming more and more popular because more and more people are using it. However, because of this popularity, fundamental flaws in its architecture have been exposed and the service is constantly down. [...]

  13. June 6th, 2008
    8:37 pm

    Can Twitter survive the WWDC Stevenote? » VentureBeat said:

    [...] Worldwide Developers Conference (WWDC) on Monday morning (10 AM PST). The question is: Given Twitter’s current state is there anyway it can stay online during the whole [...]

  14. June 26th, 2008
    5:44 am

    IT PRO: Blogs: Dennis Howlett: Web 2.0 coming to business process said:

    [...] Profile Along with other edglings, I’m a huge fan of Web 2.0 technologies and especially the frequently borked Twitter. Most folk I know are addicted to Twitter so that despite its many failings, we keep hanging on in [...]

  15. A Fail French Bulldog sighting: Pownce goes down » VentureBeat said:

    [...] The cause of the problems is apparently a slave database corruption issue that was followed by a failure of the backup database, according to the blog post. It was a “freak accident,” Pownce cofounder Leah Culver tells me, indicating that it was not some kind of scaling issue that routinely took down Twitter in the past. [...]