Business

Airbnb tweaks review system so guests don’t fear retaliation from hosts

Airbnb rolled out a new review system over the weekend that hides feedback from hosts and guests until both parties have individually submitted reviews.

The change came about thanks to a widespread fear of retaliation on both parts, according to Airbnb: “Both hosts and guests may worry that if they leave an honest review that includes praise and criticism, they might receive an unfairly critical review in response,” the company wrote on its blog.

In our experience, that fear is real: It can result in unnaturally positive reviews or no reviews at all. In both cases, neither help a community supposedly built on trust.

Going forward, guests and hosts will have 14 days to submit a review and will only see each other’s reviews after both are submitted — or once the two-week deadline passes. Afterwards, the mutual reviews will show up in each user’s dashboard and will look something like this:

Screen Shot 2014-08-11 at 12.31.47 PM

The update follows Airbnb’s brand and product relaunch last month and the official close of the startup’s $475 million megaround on Aug. 1.

More information:

Founded in August 2008 and based in San Francisco, California, Airbnb is a community marketplace for people to list, discover, and book unique spaces around the world online or from an iPhone device. Whether the available space is a ca... read more »

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6 comments
Fdl Lcr
Fdl Lcr

Do people rent rentals, this, way, or, their own home, in their absence? For some reason I believe I would have hard time renting my own place. Just wondering. ..

Josh Wanamaker
Josh Wanamaker

Their new logo *still* looks like balls. Just, you know, reiterating the point.

Julia Osovskaya
Julia Osovskaya

How is this new? For me, it worked exactly like this back in May already...

Glenn Cooley
Glenn Cooley

Very often @Airbnb will put Guests and Hosts into segmented test groups before rolling out a new development.  You could have been in one of them.