“Love without conversation is impossible.”
— Mortimer Adler
If you want your users to love your chatbot, then a great conversational UX is exactly what you need.
Conversational UX is the new buzzword. The reasons are obvious: the immense popularity of apps with conversational interfaces (e.g., messaging apps) and the rise of chatbots on Kik, Slack, Telegram, Facebook Messenger, Skype, and many others. Also a lot of DIY bot makers like API.ai, Wit.ai, Chatfuel, and Manychat have arisen, which makes it really easy for a business or an individual to build and deploy bots on any platform (the most popular being Facebook Messenger).
But the sad part in all of this is that people still do not know how to talk to a chatbot. A bad conversational UX makes it even harder.
My colleague Rishabh Bose and I recently built our own chatbot, Kukie, which recommends startup resources to you on Facebook Messenger. About 3,000 people have talked to Kukie, generating over 100,000 messages in the past 4 weeks.
Based on what we’ve learned so far, I would like to share with you a few tips on how to build a lovable and talkative chatbot.