Facebook Messenger will begin to let bot creators buy News Feed ads to target specific groups of people, the company announced today.
Beta versions of subscription messages and News Feed ads for Messenger have been available since August and September respectively. A public release and slow rollout of both features begins this week.
The combination of sponsored messages and News Feed ads will increase the value companies receive from their bots, wrote Messenger VP David Marcus in a blog post today.
Subscription messages can vary in appearance, from product placement by a brand to an upsell or additional sale offer by a vendor to a daily news digest from a publisher. Ads will take a person away from the Facebook app and into the Messenger app to speak to a bot.
Also coming to Messenger this week: list templates. These are bots that operate the same way as other Messenger bots but are compiled in a list.
Each time you click “Get Started” on the welcome screen of a Messenger bot, you give the bot creator permission to send you sponsored messages, opening the door to product placement, native advertising, and other forms of solicitation. In other words, if you’ve exchanged messages with a Messenger bot, then the bot has permission to send you sponsored messages.
But sponsored messages are not going to become the modern-day equivalent of pop-up ads, Marcus said.
“Of course, people using Messenger shouldn’t worry about getting spammed, because the starting principles still remain: Businesses can’t send a sponsored message to threads that weren’t previously opened by their customers or prospects, and users have full control to block messages or people/businesses they no longer want to hear from,” Marcus wrote in the blog post.
During the test period of sponsored messages that began in August, businesses were limited to sending one message every 24 hours or within 24 hours of each interaction. Although there will be no official cap on the number of messages in the public version of sponsored messages, Facebook will work with companies to make sure they use sponsored messages responsibly, a Facebook spokesperson told VentureBeat in an email.
Version 1.3 of the Messenger Platform also launched today, bringing with it:
- Ability to add reference parameters (like a UTM code) to links so bot developers understand where their bot receives traffic from on the web.
- Deep linking to allow links to a specific bot service
Messenger users may also find it easier to locate bots when a search query is performed.
Facebook has added several new features to its Messenger platform since its launch in April.
Menus, buttons, cards, and carousels became available in June. A payments beta to allow the completion of transactions without leaving the app launched in September. While virtually every chat app platform has come to adopt buttons, cards, and similar features, Messenger remains one of the only apps that allows payments within the app itself.
Customer service, promotion, and subscription experiments underway at Messenger include those by Zendesk, Salesforce, The Wall Street Journal, and platforms like Pullstring and Msg.ai, Marcus wrote.
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