Florian Eyben, audEERING

DataDecisionMakers Author

Florian Eyben is Chief Technology Officer and cofounder at audEERING, a world-leading innovator in Voice AI. To date, he has authored and co-authored over 150 peer-reviewed publications, and his research on automated speech and music analysis has been cited over 15,000 times.

To understand your customers, focus on tone, not just words

Your contact center agent just informed a customer that their order will be delivered in 10 to 12 business days. “Oh, that’s great,” responds the customer. “Thanks for the help.”

Florian Eyben, audEERING,anders-hvelplund,bjorn-w-schuller

April 3, 2023