DataDecisionMakers Author
Gautam Khanna is the Vice President and Global Head of the modernization practice at Infosys, which builds services and consulting IP and spearheads application transformation engagements across verticals and service lines. Gautam has a diverse experience of over 25 years spanning IT services delivery, program management and sales.
For even the most prepared enterprises, investment in modernization is always accompanied by risk — the biggest being the potential disruption to business continuity and stakeholder experience. Understanding customer journeys, business processes, how legacy systems operate, and how to maintain the customer experience are essential to successfully implementing innovative technology strategies.
Modernization is the lifeline of today’s organizations. It is necessary to address rising expectations of new-age customers, mounting competitive pressure from digital native incumbents, the constant need for cost optimization and the unceasing necessity of innovation for business sustainability.
IT modernization is essential to business continuity; however, many companies don’t know where to begin their modernization journey. According to BCG, only 30% of modernization projects succeeded in achieving their objectives, creating confusion for enterprises.
Businesses that pursue modernization realize a range of benefits, from greater resilience to better customer experiences. But modernization is about more than a technology upgrade. It can also drive business transformation, starting with a dimension often overlooked: Promoting greater sustainability.