DataDecisionMakers Author
CEO and co-founder of Symbl.ai, Surbhi Rathore is a trailblazing AI visionary, entrepreneur, international tech leader, speaker, and advocate who is on a mission to democratize conversational intelligence (CI) by making it simple for developers to deploy contextual and actionable insights across voice, text and video communication.
At their best, AI systems extend and augment the work we do, helping us to realize our goals. At their worst, they undermine them. We’ve all heard of high-profile instances of AI bias, like Amazon’s machine learning (ML) recruitment engine that discriminated against women or the racist results from Google Vision. These cases don’t just harm individuals; they work against their creators’ original intentions. Quite rightly, these examples attracted public outcry and, as a result, shaped perceptions of AI bias into something that is categorically bad and that we need to eliminate.